Turo · 2 weeks ago
Supervisor, Executive Support
Arizona, United States
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $75K/yr
5+ years expTuro is the world’s largest car sharing marketplace, and they are seeking an Executive Support Supervisor to lead a team within their Executive Support department. This role focuses on managing daily workflows, handling escalations, and ensuring quality and process adherence while contributing to cross-functional efficiency.
Car SharingMarketplacePeer to PeerTransportation
Responsibilities
Conduct in-depth reviews of vehicle maintenance records and host performance reports to identify patterns, risks, and areas for improvement
Monitor compliance with platform quality standards to ensure vehicles meet safety and reliability expectations
Develop data-driven insights and actionable recommendations to drive continuous improvement in Host and Guest experiences
Act as a liaison between Hosts, internal teams, and leadership, advocating for improvements that benefit all stakeholders
Partner with Operations, Customer Support, and Trust & Safety to develop solutions that enhance Host success
Support wider Host Success initiatives, including virtual partner meetings and in-person events
Educate Hosts on platform best practices, policies, and tools to enhance operational efficiency and guest satisfaction
Proactively address quality concerns by analyzing trends in host behavior, feedback, and performance data
Prepare and present detailed reports on quality trends, operational gaps, and potential policy enhancements to senior leadership
Maintain accurate records and documentation of findings, insights, and recommendations
Collaborate with cross-functional teams to implement process improvements that drive efficiency and elevate platform trust
Handle high-priority and sensitive cases involving Host and Guest disputes, social media issues, and policy escalations
Act as a point of contact for executive-level escalations, ensuring swift resolution and alignment with company policies
Collaborate with Trust & Safety, Legal, and other internal teams to navigate complex situations and provide clear resolutions
Analyze escalation trends to identify recurring issues and propose strategic solutions
Deliver monthly briefings summarizing host and vehicle quality trends, key challenges, and proposed strategic solutions
Identify and escalate critical pain points, providing data-backed recommendations for policy and process enhancements
Qualification
Required
Demonstrates Turo's values through work product and day-to-day interactions
Strong analytical skills with the ability to interpret complex data and derive actionable insights
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills with strong de-escalation ability
Strong organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to work independently and as part of a team
Ability to function well in a high-paced and at times stressful environment
Ability to prioritize tasks effectively
Ability to provide full-scope synopsis of items reviewed
Customer-focused mindset with a commitment to quality and excellence
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Experience with Kustomer, Zendesk, or similar platforms
1+ years of experience in a team lead or coaching support role
4+ years of experience in high-level customer support or trust and safety
Prior experience supervising or mentoring a team
Preferred
Bachelor's degree
Experience in the automotive or hospitality industry
Experience supporting senior leadership or executive-level escalations
Experience contributing to operational playbooks or quality programs
Prior involvement in developing or improving cross-functional workflows
Benefits
Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
In-office lunch, office snacks, and fun activities
Company
Turo
Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$570.07MKey Investors
G SquaredIACSK Holdings
2023-03-15Secondary Market· $67.5M
2022-03-21Series Unknown· $35.17M
2020-02-05Series E· $30M
Leadership Team
Andre Haddad
CEO and All Star Host
Brian Beaver
Senior VP of Design
Recent News
2026-01-05
2025-12-11
Company data provided by crunchbase