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MyComputerCareer · 1 month ago

Manager of IT Operations- Hybrid (Apex, NC)

Apex, NC

Full-time

Hybrid

Mid, Senior Level

$95K/yr - $105K/yr

MyComputerCareer is dedicated to transforming lives through tech education. The IT Operations Manager oversees the IT department's daily activities, ensuring reliable and secure systems, while leading teams to develop networks, respond to user requests, and monitor system performance.

Education

Responsibilities

Monitor servers, networks, and computer systems for irregularities and performance issues

Assesses system data and error logs, along with user reports, to determine areas for improvement or repair

Determine when systems or servers are due for upgrades

Directing the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives

Assesses current department needs and helpdesk inquiries and assigns personnel to resolve each issue

Develop IT policies and procedures to ensure that the department operates effectively and reliably

Develop guides for users and technicians, such as P&P and SOP documents for IT department personnel

Provide direct customer support for help desk escalations. IT operations manager will help make final decisions as to hardware of software replacement or updates and in accordance with IT budgeting

Assesses department and business needs related to equipment and services and presents them to CIO

Oversees upgrades and installations to support IT department activities while upgrading systems and servers and migrating the organization’s data. They may introduce new methods to streamline the upgrade process, monitor the system to ensure that it remains stable and usable, and maintain data security through the migration process

Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users

Monitor and evaluate efficacy of software/hardware usage, providing items to be covered in training of users, assisting them in productivity efficiencies

Install new software applications or hardware on the LAN, coordinating assistance from third parties when necessary

Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards

Create & Maintain VLANs, Firewalls, WiFi, Security Cameras, etc

Software & Hardware configurations, VMs, Phishing campaigns, Backups, Telephony, interoffice communication

Participate in Team meetings, providing input and suggestions, and prepare minutes of discussion items

Assist in gathering bid prices on equipment and supplies as needed

Monitor and report licenses on applications to ensure compliance as needed

Utilize technology to provide staff with a fast, accurate and secure method of gaining access to information so they can service the customer in the fastest and most efficient manner possible

Ensure that all necessary patches are applied to all servers

Provide a secure environment for systems, servers, and overall technology

Safeguard and keep completely private, except where explicitly stated, all company intellectual property, including but not limited to passwords, email, documents, hardware, software, infrastructure, etc

In charge of overall cyber security for the organization

This position requires flexibility to travel to offsite locations near and far as required

Qualification

IT Operations ManagementCyber SecurityTroubleshooting SkillsCloud ExperienceDocumentation & P&PProject ManagementTechnical CapacityTicketing System functionalityGoogle / GSuite managementMicrosoft365 managementSite SecurityComputer imagingPrioritize tasksEthical conductTeam ManagementCustomer/Client FocusProblem SolvingCommunication skills