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Hogarth · 3 days ago

Operations Lead

Miami, FL USA

Full-time

Hybrid

Senior Level

Hogarth is a Global Content Production Company that partners with some of the world's top brands. The Operations Lead is responsible for bringing operational excellence to the newly formed region, supporting the Business Director and Hogarth Senior Leadership to deliver world-class marketing communications.

AdvertisingMarketingTV Production

Responsibilities

Lead year round planning of projects including:

Timeline tracking

Resource mapping

Talent team relationship

Onboarding of resource for large scale programmes

Collaboration with IT Lead on tech and infrastructure requirements

Work with wider team on training plan and development

Oversee security and compliance

Own and maintain operational playbook

Responsible for reporting and presenting key insights to leadership

Driving reviews and analysis of internal and client facing hindsight’s, SLAs and KPIs to ensure best practices adopted

Ensure correct management of volume demand and resource allocation

Key contact for internal operational escalations

Collaborate with operational counterparts globally to share best practices and key learnings

Identify and mitigate risk. Directly intervene and manage the recovery plan whenever business critical risks are identified

Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders

Motivate and drive the integrated team towards forward progress, action and results

Effectively and impartially navigate teams with conflicting priorities

Build a close working relationship with our Global Operations and Program Management community, ensuring that we adopt consistent systems, processes and governance that can service both local and global requirements

Ensure Business Director and Leadership team are informed on all matters relating to Operations

Ensure operational frameworks and best practices are embedded across the account

Champion Hogarth culture; a guardian of our values

Lead by example demonstrating both professionalism and passion

Take ownership and find solutions

Cultivate fresh-thinking, collaboration, respect and inclusivity

Work with the Business Director and function leads to build out a future facing production model that delivers on the client’s evolving needs

Partner with Business Director and Commercial leads to deliver revenue and agreed contribution and profitability targets

Lead special projects, using data and insight to build out the business scenarios and recommendations

Work closely with leadership team to flawlessly deliver work that meets the client’s business needs

Demonstrate solid commercial knowledge and financial acumen

Implement operational governance and best practice across the business

Contribute to regular business reviews to Director level (and above)

Qualification

Operations managementStrategic planningProject managementFinancial acumenCommunication skillsCollaboration skillsProblem-solving skillsDiversityInclusionContinuous improvementVirtual team experienceTeam leadership