Zurich North America · 1 day ago
Business Process Analyst
Schaumburg, IL
Full-time
Hybrid
Mid, Senior Level
$94K/yr - $154K/yr
6+ years expZurich North America is hiring a Business Process Analyst to join their team. The role involves understanding project requests, optimizing processes, and ensuring effective communication between business and technical teams.
CommercialFinancial ServicesInsurance
No H1B
Hiring Manager
Amy Wagner
Responsibilities
Provides explanations and expertise regarding as-is / to-be models as part of the business requirements elicitation process i.e.; process, data, work flow, application etc. to appropriate stake-holders
Adapts and applies different delivery methodologies including SCRUM, Waterfall and Zurich Lean determining the best methodology for the specific project
Plans, conducts / facilitates elicitation sessions for business requirements and ensures the deliverable's are met
Understands customers´ objectives, processes and products in order to make appropriate recommendations for customer specific needs
Collaborates with project manager to build Business Case, including cost / benefit analysis, risk assessment, project scope and development of a high level plan
Produces requirement specifications and outline solution design documents throughout the project life cycle, incorporating change requests and finalization of business requirements documentation
Participates in post implementation activities including problem solving and measurement of benefits achieved. In case expected benefits are not achieved, participates in the analysis to determine root cause
Provides software technical expertise to build and maintain SharePoint sites including workflow automation, PowerBI dashboards, and complex excel workbooks
Communicates effectively through different mediums at all levels
Qualification
Required
Bachelors Degree and 6 or more years of experience in the Information Technology area OR
High School Diploma or Equivalent and 8 or more years of experience in the Information Technology area OR
Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Information Technology area
Experience leading business requirements sessions and workstreams
Knowledge of process engineering and ability to develop current state workflows via Visio or other type of workflow software employing critical thinking and problem solving skills to offer optimization recommendations
Experience with core process redesign, continuous improvement methodologies
Business Systems Integration
Preferred
Certified Business Analyst Professional (CBAP)
LEAN/Six Sigma Yellow Belt or Green Belt Certification
Experience in a key analytical role on large and complex enterprise projects
Consulting experience
Knowledge of insurance industry business processes and processing
Microsoft Office experience with specific focus on advanced excel experience and intermediate PowerPoint experience
PowerBI
SharePoint workflow development
Experience with agile methodology
Able to identify and consider business implications of the application of technology to the current business environment
Must possess in-depth, strong problem-solving analytical skills including business process analysis
Experience eliciting business requirements using many different forms: researching existing documentation (government and previous requirements), interviewing, group sessions, researching applications, etc
Ability to extract and communicate business needs, goals, and requirements, and to resolve questions/issues for the project team and business group
Ability to foster collaboration and communication with all team members using low-fidelity and lean approaches/techniques such as white-boarding
Experience managing a workload of multiple initiatives
Strong ability to facilitate meetings with the customer, using various communication tools, with off-site participants
Ability to document requirements clearly and thoroughly
Able to see the big picture goal, and help to coordinate and break down the work on the team to meet the goal
Benefits
Short-term incentive bonuses
Merit increases
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
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