Highspot · 1 month ago
Sr. Global Operations Manager
United States
Full-time
Remote
Senior Level
$109K/yr - $177K/yr
7+ years expHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. As a Senior Global Operations Manager, you will guide and coordinate the operational systems that support the global Diversity, Equity, Inclusion & Belonging strategy, ensuring alignment and collaboration across regions while leveraging data insights for informed decision-making.
Artificial Intelligence (AI)Enterprise SoftwareSales AutomationSales EnablementSoftware
Responsibilities
Own and manage the annual global operational calendar, planning key workflows each fiscal year and aligning stakeholders to deliver operational excellence
Drive accountability across teams, ensuring clarity of expectations, timelines, and deliverables
Coordinate global DEI&B processes to ensure consistency, alignment, and scalability across regions
Influence without authority to drive partnership, adoption, and shared ownership in matrixed environments
Identify and manage datasets that evaluate the effectiveness of DEI&B programs, communications, and stakeholder experiences
Develop success metrics and evaluation frameworks for global initiatives
Analyze data, identify trends, and summarize insights for executives and cross-functional partners
Build clear, actionable dashboards, summaries, and reports to guide decision-making
Leverage AI tools (e.g., ChatGPT) to enhance analysis, reporting, and operational efficiency
Assess and refine global processes to improve efficiency, consistency, and scalability
Implement standardized workflows across regions and establish clear operating practices
Use insights and automation to strengthen global operations
Partner with IT and operational teams to maintain and optimize technology systems supporting global DEI&B operations and analytics
Ensure systems meet process, workflow, and reporting needs across regions
Develop and execute change management plans for new processes, tools, and ways of working
Tailor communication and training to executives, people managers, and individual contributors
Support adoption through clarity, resources, and ongoing engagement
Support the Global VP of DEI&B in rolling out and evaluating global training programs
Monitor participation, effectiveness, and alignment to DEI&B learning objectives
Develop communication strategies that support alignment, transparency, and global readiness
Tailor communications for different levels of the organization
Act as a spokesperson for the DEI&B team, presenting updates and program information to key stakeholder groups
Ensure intranet, SmartPages, and external channels are accurate and updated
Manage relationships with external DEI&B vendors and contractors
Oversee contracts, deliverables, communication, and performance
Ensure external partners align with DEI&B values, goals, and standards
Lead the planning and execution of QBRs, Quarterly DEI&B Meetings, Board updates, All Hands, and other operational rhythms
Manage scopes, plans, schedules, KPIs, and cross-functional coordination
Track and manage the global DEI&B budget and operational timelines
Qualification
Required
7+ years of experience in operations, program management, HR operations, business management operations, or a related field
Proven ability to take a concept through full execution, including scoping, planning, stakeholder management, delivery, and measurement
Experience leading or supporting global, cross-functional programs
Strong analytical and problem-solving skills, including experience interpreting data and presenting insights tailored to executives
Experience managing operational calendars, timelines, and cross-functional workflows
Proficiency with project management and workflow tools (e.g., Asana, Monday.com, Airtable, Smartsheet, Notion)
Project management certification (PMP, CAPM, Agile/Scrum, or equivalent) is required
Ability to partner and communicate effectively across all organizational levels and global regions
Comfort navigating ambiguity and creating structure in fast-paced environments
Experience using or implementing emerging technologies, including AI tools, to improve operational efficiency
Preferred
Proven ability to translate ideas into structured plans and drive them through end-to-end execution with clarity, accountability, and measurable outcomes
Experience supporting or scaling global operating models across regions and stakeholder groups
Strong program and project management capabilities with the ability to design, maintain, and execute detailed plans
Demonstrated ability to translate complex information into clear, tailored communication for executives, managers, and individual contributors
Experience identifying datasets, establishing success metrics, analyzing trends, and summarizing insights to guide decisions
Proven ability to influence without authority and build strong, trust-based partnerships across a variety of roles and levels
Experience coordinating or supporting global events, trainings, or business rhythms
Comfort learning and using new technologies, including AI tools such as ChatGPT, to support analysis, communication, and workflow improvements
Understanding of DEI&B concepts or a demonstrated commitment to learning in this area
Ability to manage multiple priorities with clarity, structure, and attention to detail
Benefits
Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits
Company
Highspot
Highspot is a sales enablement platform that helps companies worldwide improve the performance of their sales teams.
501-1000 employees
H1B Sponsorship
Highspot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (14)
2023 (11)
2022 (37)
2021 (15)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$644.85MKey Investors
Tiger Global ManagementICONIQ GrowthOpenView
2022-07-01Secondary Market
2022-01-13Series F· $248M
2021-02-22Series E· $200M
Leadership Team
Robert Wahbe
Co-Founder and CEO
David Wortendyke
Co-Founder and Chief Technology Officer
Recent News
MarTech Series
2026-01-13
Company data provided by crunchbase