Intuit · 1 day ago
Senior Manager, Customer Success (Mid-Market, Premium Services)
Plano, TX
Full-time
Onsite
Senior Level
7+ years expIntuit is a leading financial software company, and they are seeking a Senior Manager, Customer Success to lead their Customer Success Managers. The role involves mentoring a team, driving customer retention strategies, and collaborating across functions to enhance customer engagement and satisfaction.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Lead, mentor, and develop a team of Customer Success Managers, ensuring alignment with company goals and customer success best practices
Drive customer retention and expansion by developing scalable engagement strategies, optimizing onboarding, and improving customer health scores for mid-market businesses with complex operations
Implement operational frameworks and performance metrics to enhance the efficiency and effectiveness of CSM teams
Act as a strategic partner between Customer Success, Sales, Product, and Support teams to ensure a seamless customer journey for clients managing multi-location operations, supply chain challenges, and service-based revenue models
Advocate for customer needs, providing insights to product teams to influence future IES enhancements, particularly in automation, forecasting, and compliance reporting
Oversee high-priority customer escalations, ensuring quick resolution and long-term customer satisfaction
Foster a culture of innovation, collaboration, and continuous improvement, driving engagement and professional growth within the CSM organization
Utilize data-driven insights to refine processes, measure impact, and optimize customer success strategies
Qualification
Required
7+ years of experience in customer success leadership, account management, or enterprise client engagement, with a strong focus on mid-market B2B industries
Proven ability to lead and scale high-performing teams in a customer-centric environment
Strong expertise in SaaS solutions, financial management, or enterprise software, with a deep understanding of Intuit Enterprise Suite (IES) and its relevance for mid-market clients
Experience in strategic planning, process optimization, and change management
Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration
Ability to leverage analytics and performance metrics to make data-driven decisions
A passion for customer success, innovation, and building long-lasting client relationships in the mid-market space
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (573)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2025-12-25
IndiaTimes
2025-12-25
2025-12-24
Company data provided by crunchbase