National Equipment & Service ยท 1 month ago
Field Service Supervisor (Dock/Door Foreman)
Irvine, CA
Full-time
Onsite
Senior Level
$74K/yr - $99K/yr
5+ years expNational Equipment and Service (NES) is a premier provider of preventative maintenance, repair, and installation services for industrial warehouse equipment. The Field Service Supervisor will manage field operations, ensure quality and safety compliance, drive technician training, and maintain high levels of customer satisfaction.
Facilities Services
Responsibilities
Conduct regular site visits to ensure technicians adhere to quality, safety protocols, and company policies
Conduct safety checks on sites, vehicles, and technicians to ensure a safe working environment
Serve as a point of contact for technical support escalations, troubleshooting complex issues, and providing guidance to field technicians as needed
Manage and oversee large and complex projects, coordinating resources, schedules, and logistics to ensure projects are completed on time, within budget, and in compliance with safety regulations
Design, implement, and continuously improve field training programs for technicians, with a focus on safety, compliance, and customer satisfaction
Track and monitor the progress of all technician training and development to ensure everyone meets scheduled targets
Lead recall jobs alongside the original technician, providing hands-on training and coaching to teach the technician what went wrong, how to identify and fix it, and how to prevent it in the future
Train and coach existing Team Leads; identify and develop new Team Leads, emphasizing the importance of safety and customer experience in leadership roles
Gather and record feedback from employees to enhance training programs and improve the overall employee experience in the field
Identify opportunities to educate customers about our products, services, safety practices, and additional service offerings
Identify and report any safety or operational issues beyond the scope of work to the customer; proactively engage with customers during technical issues, delivering exceptional service by promptly addressing concerns and quickly resolving any problems
Gather and record feedback from customers to consistently enhance the customer experience and improve service delivery and the overall customer experience
Qualification
Required
Minimum of 5 years of experience in the installation, maintenance, and repair of industrial doors, loading dock equipment, and material handling systems
Proficient with FSM (Field Service Management) systems that manage all aspects of field operations (Estimates, Work Orders, Dispatching, Scheduling, etc.)
Proven experience in supervising and managing field service teams, including leading large and complex projects
Strong technical background in troubleshooting and resolving issues related to industrial equipment, with a focus on safety and compliance
Experience in designing and implementing training programs for field technicians, with an emphasis on safety, compliance, and customer satisfaction
Excellent communication and customer service skills, with a track record of effectively managing customer interactions and resolving issues on-site
Strong problem-solving abilities, capable of troubleshooting complex technical issues and providing guidance to field technicians
Experience in coordinating resources, schedules, and logistics for large-scale projects, ensuring completion on time and within budget
In-depth knowledge of safety regulations and best practices, with the ability to enforce safety protocols in the field
Valid Driver's License with a clean driving record
Preferred
OSHA certifications
First Aid/CPR/BLS certification
Aerial Lift and Forklift Certification
Additional experience with hydraulic and pneumatic systems
Welding, steel fabrication, and electrical work
Formal training or certification in leadership, team development, or project management
Familiarity with the latest industry trends and technologies related to warehouse and industrial equipment
Experience in customer relationship management (CRM) systems or customer experience improvement initiatives
Proficiency in a second language, particularly Spanish
Benefits
Medical/Dental/Vision (50% employer contribution for Medical)
Additional Insurances: Life, Critical Illness, Accident, etc.
Free Employee Assistance Program
Weekly Paychecks
Overtime Opportunities
Annual Performance and Compensation Reviews
Quarterly celebrations and rewards
Bonus program based on team goals and field sales
401(k)
2 weeks dedicated Vacation Time
5 days dedicated Sick Time
7 Paid Holidays
All necessary PPE provided on day one
Personalized OSHA-compliant fire-rated uniforms
Aerial Lift and Forklift Certification
OSHA certifications
First Aid / CPR / BLS
Comprehensive paid training program
Opportunities for growth and internal advancement
Tuition Reimbursement
Company-branded gear
IPhone and iPad
Fully equipped vehicle with welder, tools, and equipment
Fuel and maintenance card
Company
National Equipment & Service
Welcome to National Equipment and Service, a leading provider of comprehensive dock and door solutions based in Irvine, California.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase