Cable One/Sparklight Careers · 3 months ago
Customer Care and Sales Advisor - I
McComb MS
Full-time
Onsite
New Grad, Entry LevelCable One, operating under the Sparklight brand, is committed to connecting people to what matters most. The Customer Care and Sales Advisor I will act as a supportive voice for customers, assisting with inquiries, resolving issues, and promoting products and services to enhance customer satisfaction and retention.
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Responsibilities
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
Perform entry-level sales and support tasks within a designated region or business area
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication
Actively listen and ask questions to understand customer needs, showing empathy and respect
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution isn’t possible
Arranging product returns or exchanges
Managing add/change/delete requests in hosted platforms
Use effective telephone-based selling skills to:
Build rapport and identify customer issues
Offer creative solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals
Follow company-approved scripts to ensure consistent communication
Assist with special projects as assigned
Qualification
Required
High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Benefits
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive
Company
Cable One/Sparklight Careers
At Cable One and Sparklight, progress doesn’t happen by chance — it’s sparked by people.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2020-05-19Post Ipo Debt· $400M
2015-06-15IPO
Leadership Team
Todd Koetje
CFO
Tony Mokry
Senior Vice President Residential Services
Recent News
2026-01-08
MarketScreener
2026-01-06
2026-01-06
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