QUANTALEAP · 1 month ago
Delivery Manager (DM)
Kearneysville , West Virginia, VA
Full-time, Contract
Hybrid
Senior Level, Lead/Staff
10+ years expQUANTALEAP is seeking a Delivery Manager (DM) to lead project teams and ensure technical requirements are met. The DM will also train and mentor analysts to ensure high performance.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
The DM shall be responsible for leading project teams with a focus on the technical aspects to meet customer requirements
The DM will be responsible for ensuring that the technical requirements are met for User Account Management, testing, system transitions and development of Standard Operating Procedures
The DM will train and mentor PSSD analysts ensuring they have the proper training to function at a high level
Qualification
Required
The DM shall have an Associates' Degree (Business, IT or similar) or higher
A minimum 10 years of call center management experience may be substituted in lieu of a degree
The DM shall have 5 years direct experience in an application service support desk environment
Direct hands-on computer experience in the areas of Microsoft operating systems, project management, Access Management, metrics analysis and in training computer technicians/analysts
Knowledge in the following areas: Privileged User Management Program (PUMP), Windows, Networks, BMC Remedy, BMC Smart Reporting and ORACLE
The DM shall have at a minimum 5 years' experience with PBX systems, Automatic Call Distribution systems and other support desk technologies
A background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, HDI and AGILE)
Company
QUANTALEAP
Quantaleap empowers Enterprises with cutting-edge AI solutions that drive measurable impact and long-term value.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase