💛 Clayful · 1 month ago
Senior Customer Success Lead
United States
Full-time
Remote
Senior LevelClayful is an early-stage edtech startup focused on revolutionizing mental health support for students through compassionate coaching and innovative technology. The Customer Success Lead will manage the onboarding journey for school and district partners, ensuring they realize full value from Clayful and drive adoption and positive student outcomes.
ChildrenE-LearningMental HealthMobile AppsWellness
Responsibilities
Own the full operational lifecycle for assigned school and district partners—project managing the detailed coordination and execution of onboarding, activation, ongoing support, and renewal preparation
Managing all logistics end-to-end, including rostering setup, scheduling professional development training, and coordinating timelines with internal teams (e.g., product, coaching, technical support)
Driving day-to-day execution by tracking progress, risks, and milestones to ensure partners launch and run smoothly
Serving as the central point of coordination to keep implementation tasks on track and ensure nothing falls through the cracks
Build and nurture strong relationships with key stakeholders: e.g. principals, counselors, teachers, district administrators, family‑facing staff
Conduct regular account reviews and check‑ins: focus on using quantitative and qualitative data to communicate impact, coaching outcomes, feedback, and jointly define success plans
Lead onboarding and training sessions for school staff: help them integrate Clayful into their workflows, communicate benefits to students/families, and build sustainable usage routines
Develop and maintain onboarding materials: create and iterate on playbooks and best‑practice documentation
Identify “champions” within partner organizations: individuals who can advocate for Clayful internally and help drive usage
Monitor and analyze platform usage, engagement, and coaching data to surface opportunities for improvement
Lead renewal and expansion strategies: evaluate partner needs, support contract renewals, and identify expansion opportunities (e.g. adding more schools, increasing services)
Serve as the bridge and quarterback between partners and internal teams: Product, Coaching, Operations, Technical Support
Be the voice of our customers: Provide feedback, surface partner needs, and help shape product improvements and process enhancements
Deeply understand and report out on customer health metrics, guiding initiatives and campaigns to support successful implementation and ongoing engagement
Build scalable and repeatable customer‑success processes, templates, and workflows for scale and future growth
Rapidly learn and adopt new tools, processes, or technologies that support customer success, data tracking, and partner engagement
Be adaptable and proactive: manage shifting priorities, adjust to changing partner needs, and handle multiple complex tasks simultaneously without losing track
Embrace a growth mindset: continuously seek ways to improve partner experience, internal processes, and Clayful’s impact on student well‑being
Qualification
Required
Highly organized and able to manage multiple partners/projects at once — strong project-management and prioritization skills is key
Strong experience in Customer Success, Account Management, or related roles preferably within education/EdTech or mental health
Proven track record managing end-to-end a portfolio of customers or accounts: onboarding, adoption, renewals, and expansion
A storyteller with outstanding communication and relationship-building skills: able to engage stakeholders across different roles (administrators, educators, counselors, families)
Strong analytical skills: comfortable working with quantitative and qualitative data, deriving insights, and making data-informed recommendations
Comfortable working cross-functionally with Product, Coaching, Marketing, Technical Support to align on partner needs and internal goals
Adaptable, proactive, curious — ready to learn new tools, adjust to change, and continuously improve
Passionate about student well-being, mental health, equitable access, and making a difference in school communities
Company
đź’› Clayful
At Clayful, we believe every child has the power to shape their life.
Founded in 2021
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$7.15MKey Investors
Reach CapitalGoogle for Startups Latino Founders Fund
2023-11-30Seed· $7M
2023-07-13Non Equity Assistance· $0.15M
Leadership Team
Maria Barrera
CEO & Co-founder
Recent News
2023-12-04
TechStartups - Startups and Technology news
2023-12-01
Company data provided by crunchbase