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QUANTALEAP · 1 month ago

System Administrator 4

Staunton, VA, VA

Full-time

Hybrid

Senior Level

QUANTALEAP is seeking a System Administrator 4 to support their Transportation Operations Center. The role involves providing technical support, configuring and deploying systems, and ensuring adherence to policies and standards.

Information Technology & Services

Responsibilities

Responds to all levels of support requests from Tier 1 - 3

Provides exceptional customer service

Communicates effectively with teammates and customers of varying levels of technical expertise

Responds to all break/fix requests associated with end user resources

Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers

Configures and deploys new/replacement desktop/laptop computer equipment and peripherals

Maintains up-to-date project and architecture documentation

Maintains up-to-date inventory and maintenance records

Monitors system resources for server/service anomalies

Resolves connection issues between users and resources

Maintains detailed change history of changes

Supports team efforts to improve cybersecurity controls and defenses

Supports team efforts for threat hunting and mitigation

Manages time and resource constraints

The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure

This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines

Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

Perform regular security monitoring to identify any possible intrusions

Perform daily backup operations and regular file archival and purge as necessary

Create, change, and delete user accounts per request

Provide Tier III/other support per request from various constituencies

Investigate and troubleshoot issues

Diagnose and recover from hardware or software failures

Coordinate and communicate with impacted constituencies

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities

Configure / add new services as necessary

Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs

Maintain operational, configuration, or other procedures

Perform periodic performance reporting to support capacity planning

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required

Configure CPU, memory, and disk partitions as required

Qualification

Linux (RedHat)Windows Operating SystemsSystems AdministrationCybersecurityTroubleshootingCustomer ServiceDocumentationTime Management

Required

Experience as a Systems Administrator

Creativity and multi-tasking skills

Ability to independently and collaboratively achieve department service and support objectives

Rotating on-call support required

Responds to all levels of support requests from Tier 1 - 3

Provides exceptional customer service

Communicates effectively with teammates and customers of varying levels of technical expertise

Responds to all break/fix requests associated with end user resources

Configures and deploys new/replacement Linux (REDHAT) and Windows Operating Systems Servers

Configures and deploys new/replacement desktop/laptop computer equipment and peripherals

Maintains up-to-date project and architecture documentation

Maintains up-to-date inventory and maintenance records

Monitors system resources for server/service anomalies

Resolves connection issues between users and resources

Maintains detailed change history of changes

Supports team efforts to improve cybersecurity controls and defenses

Supports team efforts for threat hunting and mitigation

Manages time and resource constraints

Effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure

Ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines

Systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation

Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

Perform regular security monitoring to identify any possible intrusions

Perform daily backup operations and regular file archival and purge as necessary

Create, change, and delete user accounts per request

Provide Tier III/other support per request from various constituencies

Investigate and troubleshoot issues

Diagnose and recover from hardware or software failures

Coordinate and communicate with impacted constituencies

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities

Configure/add new services as necessary

Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs

Maintain operational, configuration, or other procedures

Perform periodic performance reporting to support capacity planning