Broadcom · 2 days ago
Customer Engineering-VCF Networking-Engineer Level 4
California, United States
Full-time
Onsite
Senior Level, Lead/Staff
$141K/yr - $226K/yr
12+ years expBroadcom is a leading technology company that focuses on virtualization technologies. The Customer Engineering-VCF Networking-Engineer Level 4 role involves troubleshooting and resolving technical issues for customers while supporting engineering teams, requiring strong customer service and technical problem-solving skills.
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No H1B
U.S. Citizen Only
Responsibilities
Resolving customer technical issues
Supporting the engineering development team and the support operation
Engagement with account teams and managers to deliver world class technical support
Troubleshoot customer issues with the support of tenured engineers
Work on escalated customer issues where expertise with product is required
Documenting interactions with customers or internal stakeholders regarding an issue
Updating and creating knowledge articles for global circulation based on the issues resolved
Facilitate Proactive Service and Relationship Development through regular cadence calls with the customer
Represent VMware and provide technical expertise for multi-vendor troubleshooting
Assists with troubleshooting during software updates and migrations
Qualification
Required
12+ years of Industry working experience in Network troubleshooting and Support
Excellent Communication Skills And Account Management/customer Engagement Experience
Fluent in spoken and written English language
Work independently to resolve Customer issues and support the management team in overall development of the team
Good experience with VMware products and strong understanding of cloud and virtualization technologies
Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it
Advanced knowledge of NSX, vSphere ESXi and vCenter Server
Experience in handling NSX deployments and upgrades
Expert in troubleshooting NSX down scenarios and performance issues
Expert knowledge in L2 and L3 network troubleshooting
Advance knowledge of BGP, VxLAN, VPNs and Cloud base solutions
Expertise in Linux-enabled solutions, or other technologies for managing on premise or hosted hardware and software solutions
Expert in reviewing and investigating the log files to identify the root cause and resolution
Knowledge in any scripting languages such as Python / PowerShell etc
Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools
Partner with Engineering, Field Teams, and technical experts to resolve issues to make it easier for customers to use our technology
Updating and creating knowledge articles for global circulation based on the issues you have resolved
Provide formal root cause analysis on critical customer situations
Facilitate Proactive Service and Relationship Development through regular cadence calls with the customer
Represent VMware and provide technical expertise for multi-vendor troubleshooting
Assists with troubleshooting during software updates and migrations
The team is part of the 24x7x365 support structure and demonstrates work flexibility to ensure we meet customer's contractual requirements
This position requires No Night Shift
This position is part of the VCF-NSX Engineering team
This role is based out of Broadcom's PaloAlto office-not available for remote work
This role requires US citizens or Greencard Holders
Preferred
Bachelors degree preferred or equivalent years of experience in lieu of a degree may be considered
Benefits
Medical, dental and vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave
Vacation time
Paid Family Leave
Company
Broadcom
Broadcom is a designer, developer, and global supplier of a broad range of analog and digital semiconductor connectivity solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-31Post Ipo Equity
2015-05-28Acquired
1998-04-17IPO
Leadership Team
Greg Singh
CTO for APJ, Enterprise Security Group
Kirsten Spears
CFO and CAO, Broadcom
Recent News
The Motley Fool
2026-01-22
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2026-01-22
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