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QUANTALEAP · 1 month ago

Senior On-Site Service Specialist

Hagerstown, MD

Full-time

Onsite

Mid, Senior Level

1+ years exp

Quantaleap is looking for a motivated and service-oriented individual for the role of Senior On-Site Service Specialist. The candidate will provide customer service and general office support, including shipping and receiving, while also handling equipment packages and performing physical tasks.

Information Technology & Services

Responsibilities

Provide customer service, mail, print, and general office support

Receive equipment packages, open, clean and test equipment (monitors, mice, etc.) and then repackage and ship out

Extensive walking required on a daily basis

Lifting up to and occasionally over 50 lbs

Qualification

Customer service skillsPC skillsMathematical skillsTechnical equipment usageOrganizational skills

Required

Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field

May require valid driver's license and minimum levels of auto insurance coverage per Ricoh policy

Excellent customer service skills

Good PC skills

Good organizational skills and ability to prioritize

Mathematical and filing skills

Ability to use office machines and technical equipment

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs

Walking between buildings may be necessary

Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)