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Pacific Power Group · 3 months ago

Generator Service Operations Coordinator

Kent,WA,US

Full-time

Onsite

Mid Level

$25/hr - $31/hr

3+ years exp

Pacific Power Group is seeking a detail-driven Generator Service Operations Coordinator to join their team in Kent, WA. In this role, you will be responsible for coordinating service delivery and managing administrative functions related to workshop service orders, ensuring accuracy and effective communication with internal teams and customers.

AutomotiveIndustrialIndustrial EngineeringMachinery ManufacturingSales

Responsibilities

Open and manage service work orders (SWOs) while maintaining communication with managers and internal teams

Review and analyze requests for quotes to ensure accuracy and alignment with customer requirements

Record and track time, travel expenses, and parts related to service personnel

Invoice service work orders, resolve discrepancies, and ensure accuracy against customer purchase orders

Support accounts receivable inquiries through resolution

Build strong relationships with customers—providing proactive updates, initiating orders, and identifying opportunities to improve service

Coordinate with other departments to ensure collaboration and timely delivery of work

Prepare accurate repair orders, estimates, RMAs, and documentation

Contribute to process improvement initiatives—supporting efficiency, margin growth, and customer satisfaction

Compile all documentation for clean billing within five business days of job completion

Support field service activities across high speed standby power generation teams

Qualification

Customer service orientationOrganizational skillsAttention to detailMicrosoft ExcelERP system experienceTechnical knowledge in maritimeTechnical sales knowledgeReading technical drawingsProcess improvement experienceStaff development supportWritten communication skillsVerbal communication skills