PGL (Perimeter Global Logistics) · 1 week ago
Sr. Global Account Manager (22702)
Franklin Park, IL
Full-time
Onsite
Senior Level
7+ years expPGL (Perimeter Global Logistics) is seeking a Sr. Global Account Manager to lead and expand their most strategic global customer relationships. This senior-level role focuses on executive account leadership, strategic sales development, and operational excellence to deliver comprehensive logistics solutions across international markets.
AutomotiveLogistics
Responsibilities
Lead the strategy along with the Executive Sponsors, development, and performance of major global accounts, acting as the senior point of contact for multiple levels of client stakeholders
Build and maintain long-term partnerships while identifying expansion opportunities and new markets
Consult with clients to resolve issues, provide ongoing support, and ensure overall customer satisfaction and retention
Monitor customer needs, industry trends, and market intelligence to align PGL services with global demand
Develop and execute strategic sales plans and revenue targets for assigned global accounts
Prepare proposals, RFP responses, pricing schedules, quotes, contracts, and sales forecasts
Collaborate with sales teams and leadership to create solutions that drive margin, competitiveness, and operational efficiency
Conduct business reviews, analyze profitability, and recommend adjustments to maximize account performance
Ensure successful execution of global logistics solutions, including contract logistics, wholesale and e-commerce fulfillment, transportation, and delivery programs when applicable
Collaborate with operations leaders to integrate customer requirements into PGL’s systems and processes
Evaluate operational reports to improve efficiency, mitigate risk, and elevate service quality
Participate in carrier management processes, including performance evaluation and selection
Define, document, and maintain SOPs that meet or exceed client specifications
Drive continuous improvement initiatives across fulfillment, production, inventory, and transportation operations
Troubleshoot system and operational issues, implementing proactive controls to prevent recurrence
Engineer tailored logistics and fulfillment solutions to meet evolving customer and industry demands
Oversee real-time operational planning and ensure consistent communication between clients and internal teams
Coordinate delivery execution across global and local market networks
Monitor daily KPIs, performance metrics, and service commitments, accounts receivable, ensuring timely updates and transparent communication with customers
Assess and understand client technical requirements to recommend system configurations or operational setups
Prepare and deliver technical presentations and solution demos
Provide technical and non-technical support in solution deployment, system use, and product knowledge
Collaborate with engineering resources to develop custom solutions that reduce cost or improve performance
Maintain complete account documentation, activity logs, business reports, and forecasting analytics
Track client trends, operational results, and market shifts to inform leadership and support strategic planning
Support development of custom KPIs, reporting dashboards, and performance scorecards
Partner with internal departments—including operations, sales, and talent acquisition—to align resources with client needs
Assist in recruiting and training efforts by providing industry insights, operational context, and selection guidance
Train internal teams on SOPs, customer expectations, and best practices in global logistics and service delivery
Attend industry trade shows, seminars, and customer site visits to stay informed on global logistics trends and technologies
Investigate geographic markets, operational conditions, and competitive landscape to identify new opportunities
Evaluate new product offerings, service models, or market strategies to support PGL’s global expansion
Qualification
Required
7-10 Years of experience with increasing levels of responsibility working for a 3PL/Freight Forwarding Organization
In-depth Knowledge of specific and/or major industry markets, significant ability to communicate and establish strong relationships with industry partners and carriers
Industry-related degree and/or certification
Knowledge of principles and methods for showing, promoting, and selling products or services
Knowledge of principles and processes for providing customer and personal services
Knowledge of the structure and content of the English language
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Knowledge of media production, communication, and dissemination techniques and methods
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
Persuasion
Active Listening
Speaking
Coordination
Critical Thinking
Negotiation
Reading Comprehension
Service Orientation
Social Perceptiveness
Active Learning
Complex Problem Solving
Judgment and Decision Making
Management of Personnel Resources
Monitoring
Instructing
Systems Analysis
Systems Evaluation
Writing
Time Management
Learning Strategies
Management of Financial Resources
Oral Comprehension
Oral Expression
Written Comprehension
Deductive Reasoning
Speech Clarity
Speech Recognition
Written Expression
Fluency of Ideas
Inductive Reasoning
Problem Sensitivity
Originality
Information Ordering
Category Flexibility
Near Vision
Mathematical Reasoning
Number Facility
Memorization
Desktop computers
Facsimile machines
Laptop computers
Special-purpose telephones
Multi-line telephone systems
Compliance software
Electronic mail software
Enterprise resource planning ERP software
Manufacturing resource planning MRP software
Customer resource management CRM software
Logistics and supply chain software (CargoWise ediEnterprise)
Spreadsheet software
Microsoft Excel and other office applications
Company
PGL (Perimeter Global Logistics)
PGL is a logistics company that provides logistics and transport and freight forwarding services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dustin Eash
CFO
Beau LaMothe
Chief Sales and Marketing Officer
Company data provided by crunchbase