Firelands Health · 2 months ago
Service Desk Analyst I: Hrly FT
Sandusky, OH
Full-time
Onsite
Entry Level
2+ years expFirelands Health is a healthcare provider serving Erie and surrounding counties since 1876. They are seeking a Service Desk Analyst I who will be responsible for the installation and maintenance of desktop application software and hardware, providing technical support, and ensuring network security for the organization.
Health CareHealth DiagnosticsHospitalMedicalNon Profit
Responsibilities
Responsible for the installation and maintenance of Firelands Regional Medical Center (FRMC) desktop application software, desktop hardware and related components, and for developing related training programs to orient new employees and to enhance the skills of existing employees
Maintains application and network security, and monitors network infrastructure
Provides instruction and advice to staff members from external departments, including Management and Administrative team members
Communicates directly with vendors, acting as an agent of FRMC to resolve problems
Installs and maintains PC/workstation software, and installs, replaces, relocates, and maintains PC/workstation hardware and related components without direct supervision
Required to lift and move a variety of computer-related hardware between various FRMC locations
Generates and maintains appropriate documentation, and tracks and reports progress on all active projects
Independently plans, schedules, and installs computer-related hardware to ensure that FRMC operations are maintained, as approved by Senior Administration
Responsible for scheduling, set-up, and trouble-shooting audio-visual equipment
Monitors network infrastructure, with particular emphasis on wiring closets and cabling, alerting Network Analysts to potential issues of concern regarding capacity and/or performance
Manages application and network security by maintaining user accounts and network access privileges
Maintains asset records, monitors licensing and distribution of software, and assists with the evaluation of new products
Evaluates hardware and software function, performance, and utilization issues
Troubleshoots problems and initiates corrective action
Provides Level-1 Service Desk support to FRMC system users, including Medical Center management and administration
Provides technical assistance, training, and ongoing support to fellow Information Services staff, and users of FRMC systems
Establishes appropriate procedures for system utilization
Provides stand-by coverage as scheduled, and subject to call-in as needed
Communicates ideas; understands and interprets other's ideas; demonstrates courtesy, consideration, and patience
Puts organizational goals ahead of personal goals; manages fluctuations in work and schedule requirements effectively; demonstrates initiative and cooperation
Qualification
Required
Associate's Degree in related field, or 2 years of equivalent career experience
Demonstrates willingness, ability and availability to attend training as requested by supervisor or manager
Demonstrates ability to implement learned skills and abilities through 'on the job' efforts and/or professional certifications
Achieves professional certifications as requested by manager or supervisor in accordance with all Fireland's training policies and procedures
Demonstrates knowledge of and ability to install, support, and train others in the proper use and care of various computer-related equipment, such as (but not limited to) PCs/workstations, printers, scanners, bar code readers, etc
Demonstrates knowledge of and ability to install, support, and train others in the proper use of various desktop applications, data storage and reporting methods, software utilities and tools, and principles of information management
Demonstrates ability to grasp new and technical concepts quickly, and stay current with technology
Demonstrates analytical abilities, creativity, and attentiveness to detail
Demonstrates initiative and the ability to work independently in a stressful environment
Result oriented, with strong leadership skills
Demonstrates ability to communicate effectively in both written and oral form
Demonstrates ability and willingness to generate and maintain necessary documentation
Demonstrates ability to work in a safe and efficient manner and maintain an accident-free work place
Demonstrates compliance with Medical Center and departmental policies and procedures, and a working knowledge of Medical Center emergency codes
Demonstrates compliance with applicable OSHA regulations and CDC standard and transmission-based precaution recommendations and the ability to utilize proper personal protective equipment
Demonstrates compliance with provisions of applicable S.D.S. forms
Must possess a valid State of Ohio motor vehicle operator's license and be insurable under Firelands' auto policy
Employee must provide proof of personal automobile liability insurance coverage upon request
Punctual attendance at assigned work location is required
Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes
Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment
Ability to comply with provisions of applicable S.D.S. forms
Successful completion of a one hundred eighty (180) day probationary period
Preferred
Hardware certification of any type, or Microsoft Windows and/or Microsoft Office certification, is a plus
Benefits
Competitive pay
Excellent benefits
Tuition assistance
Retirement plan matching
Recognition program
Local discounts
Company
Firelands Health
Firelands Health includes a 287-bed not-for-profit medical center, behavioral health services, rehabilitation, Firelands Physician Group and more.
1001-5000 employees
H1B Sponsorship
Firelands Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jeremy Normington-Slay
President and CEO Firelands Regional Health System
Kevin Riley, CPA, MBA, FHFMA
Chief Financial Officer
Company data provided by crunchbase