QUANTALEAP ยท 1 month ago
End User Technical Support Analyst (Desktop Support)
Baton Rouge, Louisiana, LA
Full-time, Contract
Hybrid
Mid LevelQUANTALEAP is seeking an End User Technical Support Analyst (Desktop Support) to provide advanced field support and device management. The role involves troubleshooting, hardware replacement, and supporting end user devices in a hybrid work environment.
Information Technology & Services
Responsibilities
Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems
Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages
Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration
Qualification
Required
Active Directory Domain Services
Windows Imaging and Driver Management
User Profile analysis and migration
Customer Service Skills
Advanced troubleshooting with basic hardware and software components
Preferred
Experience in deployments with Microsoft System Center Configuration Manager
Desktop and Mobile Device imaging and user transition
Third party software to be migrated and handled on a case-by-case basis
Company
QUANTALEAP
Quantaleap empowers Enterprises with cutting-edge AI solutions that drive measurable impact and long-term value.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase