Onvida Health ยท 21 hours ago
Service Desk Technician | Nights
Yuma, AZ
Full-time
Onsite
Entry Level
$18.20/hr - $27.30/hr
1+ years expOnvida Health is dedicated to improving the health and well-being of the community in southwestern Arizona. The Service Desk Technician provides essential support to the Information Technology Division by handling IT incidents, troubleshooting technical problems, and ensuring excellent customer service.
Health CareMedicalNon ProfitWellness
Responsibilities
Serves as the first point of contact for customers seeking technical assistance via phone or email
Performs remote troubleshooting using problem-solving skills, documentation, and pertinent questions and requires basic analytical ability is required to resolve routine technical issues
Determines the best solution based on the issue and details provided by customers and assist the customer through the problem-solving process
Escalates unresolved issues to the next level of support and provides accurate information on IT applications or services
Records incidents, problems, and their resolution in the ticketing system
Monitors servers and network and escalate issues to the appropriate team
Follow-ups and update customers on ticket status
Identifies and suggest possible improvements on procedures
Develops documentation on frequently asked questions
Shares any feedback or suggestions from customers to the appropriate internal team
Other Duties as assigned
Qualification
Required
High School/GED
1+ years of experience of customer service with basic IT skills (MS Office, Troubleshooting, Operating System knowledge, basic network configuration)
Company
Onvida Health
Onvida Health is a healthcare organization for behavioral health, orthopedics, and ENT services.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Arizona Daily Star
2025-12-09
Company data provided by crunchbase