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Spectrum · 1 week ago

Manager, Mid/Large Business Customer Solutions

Charlotte, NC

Full-time

Onsite

Mid, Senior Level

5+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. The Manager, Mid/Large Business Customer Solutions will lead a team dedicated to enhancing customer loyalty and retention while driving sales and performance metrics.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Lead, coach and develop a team of specialists to exceed performance metrics

Monitor daily operations to maintain service levels, quality standards and customer satisfaction

Implement customer solution tactics that increase loyalty, reduce churn and optimize revenue through upselling Spectrum products

Analyze performance trends and make recommendations for team behavior and offer strategies

Resolve escalated customer concerns in alignment with Spectrum policies and customer care standards

Track offer performance to balance churn reduction and protect revenue

Design and implement incentive programs focused on retention of Spectrum Business services

Maximize results by leveraging processes, data and reports

Support recruitment, training, development and motivation to ensure team competence and continuity

Qualification

Data analysisTelecommunications knowledgeLeadership experienceB2B sales experienceCall monitoring systemsSalesforce familiarityWorkflow managementEffective communicationPresentation skillsOrganizational skills

Required

Education: Bachelor's degree in business administration, Communications, Marketing or related field, or equivalent education and experience

Experience: 3+ years of leadership experience within the technology sector (software, hardware, IT services)

5+ years of success leading a quota-driven B2B sales team focused on mid to large business groups Proven ability to coach and develop teams to meet or exceed retention goals

Skills: Ability to read, write and speak English clearly

Knowledge of telecommunications and networking products, including ethernet, cloud, high-speed data and fiber

Proficiency in call monitoring systems and tools

Understanding of inside sales operations and processes

Data analysis and interpretation skills

Effective communication at all levels

Presentation and leadership abilities

Workflow management, productivity improvement and influence skills

Prioritization, organization and independence

Familiarity with billing systems such as Salesforce, ICOMS or CSG

Preferred

Master's degree

2+ years with sales metrics, performance analytics and billing systems such as Salesforce and ICOMS

Telecommunications or premise-based voice and data product sales

Experience with Microsoft Office applications

Success in building new sales teams

Strong data analysis

Project and operational management skills

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees