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Mid Penn Bank · 1 month ago

Cash Management Operations Team Leader - Harrisburg, PA

Harrisburg, PA, US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Mid Penn Bank is actively seeking a Cash Management Operations Team Leader in Harrisburg, PA. The role involves implementing and maintaining cash management products and services while providing managerial oversight and support to staff, ensuring customer needs are met efficiently.

BankingFinanceFinancial Services

No H1B

Responsibilities

Implements and maintains the products and services related to cash management

Develops an understanding of the core processing system and any ancillary modules required to support cash management

Supervises, develops and implements account analysis service charge links between Fiserv systems such as Navigator, Commercial Center, WireXchange, SCO and any additional processing modules that are capable of generating fee-based transactions

Ensures the cash management products and services are implemented and working efficiently and effectively

Supervises and/or develops appropriate service charge functions within account analysis for those products not processed through Fiserv systems

Demonstrates Unwavering Service Standards of Performance

Assists customers in their daily processes and with any questions or concerns they may have about their cash management products or services

Implements new and existing customers into the appropriate cash management service such as Remote Deposit Capture, Sweeps, Account Analysis, Online Banking, ACH, Wire, Positive Pay, Lockbox Services and additional service needs as they develop

Provides customer service to our internal sales teams and our external customers through the complete phase of the relationship from initial sale to existing customer support

Provides support for the commercial online banking functionality from implementation to customer support; helps to develop customer friendly documentation and setup

Works closely with Cash Management Sales Team to develop an understanding of how products and services work and how the team can meet individual customer needs

Works closely with Cash Management Operations Specialist to provide support and backup as well as audit functions

Responds to inquiries relating to his/her particular area, or to requests from customers, other company personnel, etc., within given time frames and within established policy

Trains backup for support while out of office

Researches and understands current and new regulations that may apply to the cash management customer base or service including government entities and not-for-profit relationships

Designs and implements proper disclosures while working with compliance for accuracy

Develops disaster recovery plans for service offerings

Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities

Demonstrates high standards of integrity, honesty, and fairness

Models attitudes and behaviors consistent with organizational values and expectations; demonstrates and promotes Unwavering Service Standards

Is present and available to employees; interacts with employees in a way that fosters employee engagement

Supports and applies organizational practices and policies in a fair and professional manner

Communicates expectations and provides feedback to ensure the best results; creates an atmosphere where communication is encouraged

Supervises assigned employees. Responsibilities include, but are not limited to: Partners with members of the Human Resources team to source, select, and onboard new employees

Plans, assigns, and directs work

Manages employee time and attendance; ensures accuracy of time and attendance records; approves timecards in a timely manner for payroll processing

Manages employee performance and behavior; provides timely documented feedback; partners with employee to complete a written Individual Development Plan

Motivates team members by using appropriate methods of reward and recognition

Openly communicates with team regarding pertinent policies and procedures affecting the department and/or their jobs

Ensures all assigned employees adhere to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the organization's compliance with all regulatory requirements

Ensures that assigned employees complete all mandatory compliance and regulatory training assigned by the stated due date

Supervises and/or performs account analysis duties from account setup with proper services and fees to producing statements that are posted online, as well as, checking for accuracy

Develops procedures for all daily, weekly, and monthly tasks

Coordinates specific work tasks with other personnel within the department, as well as with other departments, in order to ensure the smooth and efficient flow of information

Designs and prepares reports to help look at a customer’s profitability, track services and fees and high balances with interest

Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate company personnel

Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances

Regular and predictable attendance is required

Qualification

Cash Management ServicesCore Processing SystemACH ProcessingWire Transfer ProcessingCustomer Service SkillsAnalytical SkillsMicrosoft ExcelProblem Resolution SkillsBanking Technology FamiliarityMathematics SkillsInterpersonal SkillsCommunication Skills

Required

A 4-year college degree in related field or related work experience is desired; Cash Management certification desired. Extensive and direct work experience may supplant some of the formal education requirement

A minimum of two to four (2-4) years' related experience normally required

Proficient reading, writing, grammar, and mathematics skills

Accounting basics knowledge

Proficient interpersonal relations and communicative skills

Proficient customer service skills

Proficient PC skills, including working knowledge of Microsoft Word and Excel

Familiar with banking technology

Strong analytical, troubleshooting and problem resolution skills

An understanding of cash management services such as account analysis, sweep account processing, positive pay, lock box, commercial online banking, ACH and NACHA rules, wire transfer processing, and a strong understanding of commercial customer banking needs

Must be familiar with current regulations surrounding the above listed services

Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less

Visual, auditory and speaking skills

Valid driver's license is required