HonorHealth · 1 month ago
Specialist - Communications - Network Operations Center
Arizona, United States
Full-time
Onsite
New Grad, Entry LevelHonorHealth is one of Arizona’s largest nonprofit healthcare systems, dedicated to improving the health and well-being of communities across Arizona. The Specialist in Communications supports hospital operations as a PBX operator and Security dispatcher, focusing on customer service and emergency response. This role involves answering calls, dispatching resources, and monitoring surveillance equipment to ensure safety and efficiency in hospital operations.
Health Care
Responsibilities
Keeps customer service as first priority in all interactions
Answers and responds to internal, external and security dispatch call traffic
Interacts with multiple software platforms to problem solve and serve callers needs
Provides numbers, resources and/or information to callers of all types
Completes documentation for all calls and service lines supported
Alert and activates resources to emergency codes, security issues including staff and patient needs
Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays
Activates mass notification calls, paging on-call resources and locates other as needed assets
Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc
Maintains documentation for security tasks, deploys them to calls and tracks their movement
Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
Assists in training and precepting new staff
Helps maintain department resources, service books, downtime resources and flip charts
Qualification
Required
High School Diploma or GED - Required
Entry level position. Will provide on the job training - Required
Preferred
Associate's Degree - Preferred
Call answering and radio dispatching experience - Preferred
Other Hospital operator and/or security dispatching experience - Preferred
Benefits
Diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives
Company
HonorHealth
HonorHealth represent integrity & honesty and honor your right to personalized, easy-to-navigate healthcare.
Founded in 1962
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Todd LaPorte
CEO
Recent News
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