Netomi · 3 weeks ago
Agentic Product Manager
Canada
Full-time
Remote
Mid, Senior Level
4+ years expNetomi is the leading agentic AI platform for enterprise customer experience, working with major global brands to enhance automation across customer journeys. As an Agentic Product Manager, you will be responsible for designing and deploying large-scale AI solutions, guiding customers through their transformation to autonomous AI agents.
Artificial Intelligence (AI)Customer ServiceDigital MarketingEnterprise SoftwareMachine LearningSaaSSoftware
Responsibilities
Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints
Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform
Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design
Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic
Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools)
Own the creation of integration design documents and support Integration Engineers during implementation
Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance)
Collaborate with Product & Engineering to translate customer requirements into features or enhancements
Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution
Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria
Conduct user-experience reviews of agent outputs and behavior tuning
Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering)
Present architectural recommendations, best practices, and roadmap suggestions
Train customer teams on agentic workflows, governance, and performance improvement strategies
Ensure projects are delivered on time with high quality, low rework, and measurable impact
Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns
Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems
Qualification
Required
4–10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms
Experience designing complex workflows and integrations across enterprise systems
Ability to gather requirements, translate them into technical specifications, and drive execution
Customer-facing consulting experience with strong communication & facilitation skills
Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations
Experience working cross-functionally with CSM, engineering, product, and QA teams
Preferred
Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products
Hands-on experience defining business logic, decision trees, or automated workflows
Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments
Company
Netomi
Netomi provides multimodal and omnichannel Sanctioned Generative AI for enterprises.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$106.98MKey Investors
Index Ventures
2025-11-18Undisclosed· $43M
2021-11-17Series B· $30M
2020-07-07Series Unknown· $11.98M
Leadership Team
Puneet Mehta
Founder / CEO
Recent News
2025-11-19
2025-07-18
Google Patent
2025-02-07
Company data provided by crunchbase