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Viejas Casino & Resort · 1 month ago

Events and Promotions Associate

Alpine, CA

Full-time

Onsite

Entry Level

1+ years exp

Viejas Casino & Resort is seeking an Events and Promotions Associate to assist with the execution and operations of events and promotions at the casino. The role involves supporting event staging, communicating with team members about promotions, and ensuring a positive guest experience through various event-related tasks.

CasinoGamblingLifestyleTourismVacation Rental

Responsibilities

Assists in executing promotions, events, and giveaways on the casino floor

Assists with stage set-up and break-down, hangs banners, and other staging elements

Assists with putting up signage on the floor for events and promotions

Assists in communicating information to team members on upcoming promotions and events

Performs support at various events such as bagging merchandises, helping guests at check-in and with wristbands, ushering guests to event sites, and etc…

As requested, may assist in performing the daily Casino Marketing Department operational functions, such as guest hospitality, preparing daily paper work, filing documents, and performing various other departmental duties

Tracks and reports guest feedback to management

Develops relationships and interacts with guests to ensure favorable experience and genuine guest service

Provides timely responses and resolutions to guest inquiries and disputes and issues while striving for guest satisfaction

Maintains a professional image with all casino team members, including communicating in a professional, respectful, polite, and hospitable manner

Maintains knowledge and communicates important information about the casino including: promotions, events, V Club benefits, all gaming area locations, restaurants, and VOC information

Maintains consistent attendance and punctuality. Communicates all unscheduled absences by following proper call-in procedures

Protects company assets and reports any fraudulent activity to Surveillance Department and Management

Complies with and follows company and departmental policies and standard operating procedures, and any applicable governmental laws and regulations

Ensures that a clean, safe, hazard-free work environment is maintained

Performs all other duties as assigned

Qualification

Guest service skillsEvent executionMicrosoft OfficeCommunication skillsOrganizational skillsMultitaskingDependabilityTeamworkAttention to detailFlexibility