Core & Main ยท 5 hours ago
Mgr, IT - Help Desk
St Louis, MO
Full-time
Onsite
Senior Level
7+ years expCore & Main is a leader in advancing reliable infrastructure with local service nationwide. The Help Desk Manager is responsible for overseeing the daily operations of the IT support team, ensuring timely and effective resolution of technical issues for associates and continuously improving support processes.
Building MaterialWaterWholesale
Responsibilities
Oversee daily Help Desk operations, ensuring timely and effective resolution of technical issues
Lead efforts to resolve trending technical problems by analyzing issues, determining the best course of action, providing direction, and reallocating resources as necessary
Select, develop, and motivate assigned staff, fostering a high performing, engaged team
Leverage the Help Desk Quality Assurance Program to monitor performance and coach associates on best practices according to internal SOPs
Develop and implement support processes and procedures to optimize service delivery and improve efficiency
Monitor and report on Help Desk KPIs and metrics to identify trends, improve response times, and enhance associate satisfaction
Lead technical root cause analysis activities with Help Desk Leads to prevent recurring issues
Communicate status of activities with the team, peers, management, and end-associates
Build strong relationships with associates and operational teams to understand needs and resolve business issues
Collaborate with cross-functional teams to identify, plan, and implement solutions that save time and effort
Manage and track the progress of multiple projects, ensuring they stay on scope, schedule, and budget
Execute project plans from initiation through completion with alignment to organizational goals
Build upon the current roadmap and cast vision for the future state of the Service Desk, driving continuous improvement initiatives
Qualification
Required
Oversee daily Help Desk operations, ensuring timely and effective resolution of technical issues
Lead efforts to resolve trending technical problems by analyzing issues, determining the best course of action, providing direction, and reallocating resources as necessary
Select, develop, and motivate assigned staff, fostering a high performing, engaged team
Leverage the Help Desk Quality Assurance Program to monitor performance and coach associates on best practices according to internal SOPs
Develop and implement support processes and procedures to optimize service delivery and improve efficiency
Monitor and report on Help Desk KPIs and metrics to identify trends, improve response times, and enhance associate satisfaction
Lead technical root cause analysis activities with Help Desk Leads to prevent recurring issues
Communicate status of activities with the team, peers, management, and end-associates
Build strong relationships with associates and operational teams to understand needs and resolve business issues
Collaborate with cross-functional teams to identify, plan, and implement solutions that save time and effort
Manage and track the progress of multiple projects, ensuring they stay on scope, schedule, and budget
Execute project plans from initiation through completion with alignment to organizational goals
Build upon the current roadmap and cast vision for the future state of the Service Desk, driving continuous improvement initiatives
Preferred
7 plus years' experience in related field; 3-5 of which is in a leader/team lead capacity
Bachelor's degree in Computer Science or related field preferred
Experience in systems development and project management
Experience in a matrix management environment
Company
Core & Main
Core & Main is a specialized distributor that provides water, storm drainage, and fire protection products and solutions. It is a sub-organization of Putnam Pipe.
1001-5000 employees
H1B Sponsorship
Core & Main has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-01-08Post Ipo Secondary
2021-07-23IPO
2017-06-06Acquired
Leadership Team
Jack Schaller
President
Stephen LeClair
Executive Chairman
Recent News
2025-12-10
MarketScreener
2025-12-09
Company data provided by crunchbase