The West Clinic · 1 month ago
Patient Scheduling Coordinator II - Full Time - Wolf River
Germantown, TN
Full-time
Onsite
New Grad, Entry Level
0+ years expWest Cancer Center is dedicated to providing exceptional, patient-centered cancer care through innovation, compassion, and collaboration. The Patient Scheduling Coordinator II is responsible for managing patient scheduling functions to ensure efficient clinic operations and positive patient experiences.
Hospital & Health Care
Responsibilities
Greet patients and their representatives professionally and courteously
Verify and update patient demographic and insurance information
Schedule appointments for office visits, labs, radiology tests, injections, and chemotherapy/infusion
Coordinate new internal referrals and manage all relevant appointment types
Handle patient no-shows and process clinic discharges as necessary
Maintain accurate scheduling templates and optimize provider schedules
Respond to incoming phone calls and emails related to scheduling inquiries
Send out appointment reminders and rescheduling notices
Report scheduling or workflow issues to leadership promptly
Provide general administrative assistance and patient support
Cross-train with other team members to promote departmental efficiency
Ensure compliance with safety and confidentiality standards
Participate in staff meetings and assist in onboarding new employees
Perform other duties as assigned
Qualification
Required
High school diploma or GED required
At least 6 months of related experience or equivalent combination of education and experience
Strong organizational and follow-up skills
Excellent verbal and written communication abilities
Effective multitasking and prioritization in a fast-paced setting
Strong problem-solving and decision-making skills
Proficiency in Microsoft Office and other computer applications
Ability to work independently and collaboratively within a team
Benefits
Comprehensive Benefits Package
Company
The West Clinic
The West Clinic has been the region’s premier provider of cancer care in the Mid-South for over 35 years.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase