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Acrisure · 3 days ago

Complex Claims Adjuster

Oak Ridge, TN

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Acrisure is a company dedicated to building a community where people can grow and thrive. They are seeking a Complex Claims Adjuster to manage a diverse caseload of litigated and non-litigated claims, ensuring timely settlements while maintaining professional standards.

Financial ServicesInsuranceInsurTech

Responsibilities

Handles litigated and non-litigated claims, including: Bodily Injury, Auto Physical Damage (APD) and Cargo claims, from start to finish

Manages a diverse caseload from across the U.S, ensuring timely and effective settlements while maintaining high professional standards

Caseload: 100-120 claims, with 50% involving litigated files

Handle claims related to commercial auto incidents, including physical damage and liability claims; with a primary focus on complex/serious losses including fatality, amputation, paralysis, serious injury, etc

Investigate, evaluate, negotiate, and settle claims efficiently

Manage both litigated and non-litigated claims

Ensure compliance with relevant regulations and company policies

Maintain detailed documentation for each claim

Collaborate with internal and external stakeholders to drive successful claim outcomes

Mentors less experience co-workers to develop their understanding of procedures, state laws, and help others improve their claims handling ability

Ability to back-stop claims leadership in a temporary capacity

Other duties may be assigned

Qualification

Heavy Commercial Auto claimsBodily Injury claimsLitigated claims handlingAdjuster licenseCommercial auto insuranceNegotiation skillsAnalytical thinkingBasic computer skillsAttention to detailCommunication skillsTime managementInterpersonal skills

Required

High school Diploma or equivalent is required

10+ years in Heavy Commercial Auto/ Bodily Injury claims handling or a similar role

Exposure to litigated claims, and current industry standards around multi state good faith claims practices is essential

Must hold an active adjuster license, multi-jurisdictional a plus

Strong understanding of commercial auto/trucking insurance and claims litigation principles

Strong organization skills, attention to detail and the ability to multi-task and prioritize work are required

Analytical thinking skills are needed to properly evaluate complex claims

A strong attention to detail is necessary as claims adjusters must carefully review documents and policies

Good verbal and written communication skills, as well as interpersonal skills are required

Basic computer skills or the ability to quickly learn new software are required

A strong work ethic and time management skills is needed, to efficiently handle a caseload ranging from minor to complex claims

Ability to establish and maintain good rapport with clients and claimants is needed; including the potential for on-site customer visits

Ability to calculate figures is required

Potential for travel to mediations or trials

Ability to work with minimal supervision and maintain professionalism in challenging situations while providing top tier service to customers and business partners