Times Higher Education · 3 days ago
Corporate Regional Customer Success Manager - Americas
Washington, DC
Full-time
Onsite
Mid Level
$60K/yr - $60K/yrTimes Higher Education is a leading brand in the higher education sector, dedicated to empowering individuals and organizations to excel. The Corporate Regional Customer Success Manager - Americas will focus on customer engagement, retention, and satisfaction while building strong relationships to maximize the value customers receive from the company's products and services.
Education
Responsibilities
Serve as the main point of contact for your assigned customer accounts, ensuring a high level of customer engagement and experience, as well as acting as the primary point-of-contact for internal stakeholders on assigned customer accounts
Lead customer success activities such as onboarding, training, and adoption of services
Identify opportunities for clients to get more value from our products and services, fostering long-term relationships
Collaborate with the Marketing team to develop customer success stories and case studies
Attend key customer events and conferences to maintain strong customer connections
Build and maintain regular communication with assigned key accounts to ensure ongoing customer satisfaction and retention
Conduct regular check-ins and business reviews to assess client needs and identify any challenges or opportunities
Provide support and guidance to help clients fully utilize our products and services
Identify potential issues or signs of disengagement early and take steps to resolve them proactively
Work closely with clients to provide tailored solutions and recommendations to improve their outcomes
Collaborate with internal teams to resolve customer issues and ensure smooth, effective solutions
Identify potential upsell or cross-sell opportunities within existing accounts and work with customers to present additional value
Assist in renewal discussions with clients, ensuring smooth processes and addressing concerns to secure long-term agreements
Collaborate with Sales teams to ensure the proposed solutions align with the customer's needs and business goals
Monitor account usage and engagement data, identifying opportunities to expand customer relationships and revenue
Contribute to the development and implementation of customer success processes and workflows to drive efficiency
Provide feedback and insights from customer interactions to help improve business strategies and decision-making
Work with teams across the business to align customer success initiatives with broader company objectives
Participate in internal training and development sessions, sharing best practices and knowledge within the team
Qualification
Required
Strong relationship-building skills, with the ability to engage with clients and stakeholders at various levels
Excellent communication skills, with the ability to clearly convey customer insights and recommendations
Good analytical skills, with the ability to interpret customer data and metrics to improve service and drive success
Solid understanding of customer retention strategies and how to drive client satisfaction
A proactive approach to solving problems, with a focus on delivering client value
Detail-oriented, with the ability to manage multiple customer accounts and priorities efficiently
Self-motivated, with the ability to work independently and collaboratively across teams
Able to work effectively in a fast-paced environment with competing priorities
Preferred
Previous experience in a Customer Success, Account Management, or similar client-facing role, ideally in a B2B or SaaS environment
Experience working with customers to deliver training or consultative support
Prior experience in a data-driven environment, using insights to enhance customer engagement strategies
Company
Times Higher Education
Times Higher Education provides university consulting and hiring services to help them achieve excellence.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$6.98MKey Investors
ThinCats
2021-02-18Debt Financing· $6.98M
2019-03-01Acquired
Recent News
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