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WTW · 3 hours ago

Client Advocate - Large & Complex Healthcare Account Executive

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

WTW is a leading global advisory, broking, and solutions company, and they are seeking a Client Advocate to manage client relationships and ensure seamless client experiences. The role involves leading teams of consultants, providing strategic planning and consulting advice, and ensuring client satisfaction through effective resource coordination.

ConsultingInformation TechnologyInsuranceMedicalService Industry

No H1B

Responsibilities

Retains and manages a complex book of business while ensuring client satisfaction

Establishes comprehensive understanding of each client’s industry, business, and objectives

Provides strategic planning and consulting advice to clients, monitoring insurance and risk management needs in collaboration with WTW resources, practice, and industry groups

Coordinates delivery of the E365 Plan and Client Stewardship report

Engages and integrates WTW resources to support the client experience

Designs and delivers client presentations, stewardship reports, service plans, and schedules

Qualification

Commercial Property & Casualty experienceHealthcare client experienceProject managementRelationship managementAnalytical skillsMicrosoft Office proficiencyNegotiation skillsCommunication skillsPresentation skillsCritical thinkingAdaptabilityMentoring skills

Required

10+ years of commercial Property & Casualty experience in a client facing role or demonstrated ability to fulfill role responsibilities

Experience with large and complex Healthcare clients

Strong knowledge of coverage forms to analyze program design, identify coverage gaps, and provide ongoing consultation

Ability to interpret, analyze, and present analytical models

Relationship management skills to leverage internal and external resources and drive conflict resolution

Negotiation skills to develop solutions and secure consensus across stakeholders

Strong communication skills, including group presentations and technical discussions

Strong project management experience with large, complex, or multi-dimensional accounts

Receptive to feedback, with strong critical thinking and adaptability

Proficiency in Microsoft Office, especially Excel and PowerPoint, and familiarity with relevant online tools

Active P&C insurance license with required continuing education

Benefits

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)

Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)