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Professional Packaging Systems · 1 month ago

Supply Chain Fulfillment Coordinator

Grand Prairie, TX

Contract

Onsite

Mid, Senior Level

$24/hr - $25/hr

3+ years exp

Professional Packaging Systems is a company with over 50 years of experience in providing innovative packaging solutions. They are seeking a Supply Chain Fulfillment Coordinator to oversee and optimize direct fulfillment operations, ensuring customer orders are processed accurately and shipped on schedule.

Manufacturing

Responsibilities

Monitor and manage high-volume or complex orders from receipt to delivery

Validate order accuracy, pricing, lead times, and vendor availability before release

Proactively identify at-risk orders and take corrective action to prevent delays

Oversee EDI/portal-based order workflows and troubleshoot exceptions

Serve as lead liaison with key fulfillment vendors and 3PL partners

Track and enforce vendor SLAs, on-time shipping rates, and order accuracy

Conduct regular vendor performance reviews and provide feedback for improvement

Resolve advanced issues such as chronic delays, quality problems, or capacity constraints

Coordinate complex or multi-stop shipments and ensure optimal transportation methods

Review carrier performance, transit issues, and freight discrepancies

Partner with logistics teams or vendors to improve routing, packaging, and shipping accuracy

Manage escalations involving lost shipments, claims, or urgent customer deadlines

Monitor vendor inventory trends and identify risks impacting customer fulfillment

Maintain accurate ETA data and update systems with real-time status changes

Analyze historical fulfillment data to predict stockouts or peak demand challenges

Support implementation and accuracy of ERP or OMS fulfillment data

Act as fulfillment subject-matter expert for customer service, sales, and operations teams

Provide timely updates on major accounts, delayed orders, or operational risks

Support new program launches, onboarding new vendors, and establishing workflows

Train, mentor, and provide guidance to junior coordinators or support staff

Identify process gaps and develop solutions to enhance speed, accuracy, and reliability

Build and maintain fulfillment dashboards or KPI reports (OTD, backorder rates, vendor performance)

Recommend and help implement system improvements or automation opportunities

Drive continuous improvement initiatives to reduce errors, expedite order flow, and increase customer satisfaction

Qualification

ERP/OMS skillsVendor managementLogistics coordinationAnalytical skillsProcess improvementCommunication skillsTroubleshootingNegotiation abilitiesMentoringDetail-oriented