Nothing Bundt Cakes · 1 month ago
Part Time Joy Creator - Guest Service Representative / Crafter
San Jose, CA
Part-time
Hybrid
New Grad, Entry LevelNothing Bundt Cakes is a bakery that creates a warm and welcoming environment for guests. The Guest Service Representative will greet guests, provide product knowledge, process orders, and maintain the bakery's presentation while embodying the company's core values.
Food and Beverage
Responsibilities
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces
Replenishes retail merchandise and cake display case to ensure a strong visual presentation
Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision
Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests
Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands
Monitors inventory of cake-crafting supplies and notifies management when replenishment is required
Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
Maintains a consistent work attendance and punctuality record
Qualification
Required
Must be an energetic, detail oriented team player who can interact well with our guests
Candidate Must Have Weekday and Weekend Availability
This position requires working Holidays
This is a year-round position
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative
Enjoys interacting with diverse people and excels at providing a superior guest experience
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail
Is diligent, organized and self-motivated
Has the ability to understand and carry out oral and written instructions and request clarification when needed
Is comfortable with new technology and has the ability to operate a point-of-sale system
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency
Has the capacity to stand for extended periods of time and work in a fast-paced environment
Applicants must be 16 years of age or older
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands
MUST be available to work Sundays
Preferred
Previous guest service experience at a bakery, restaurant or retail store is a plus
Company
Nothing Bundt Cakes
Nothing Bundt Cakes is a franchisor of gourmet bakeries offering specialty bundt cakes and related merchandise items.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-05-14Acquired
Leadership Team
D
Debbie Shwetz
Co-Founder
Alan Gulachenski
Owner
Recent News
San Bernardino Sun
2025-12-29
The Journal Record
2025-12-04
Food Business News
2025-11-04
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