SERVPRO of Southwest Portland ยท 1 month ago
Customer Service Representative / Crew Chief
Portland, OR
Full-time
Onsite
Entry Level
1+ years expSERVPRO of Southwest Portland is hiring a Customer Service Representative / Crew Chief! This role involves coordinating and performing work activities on projects to fulfill service needs and ensure a positive customer experience.
Construction
Responsibilities
Coordinate and perform production processes as scheduled and ensure quality control
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Communicate clear expectations to restoration technicians and supervise their activities
Document a detailed and accurate job file to support the services provided
Manage labor and consumable item usage on assigned projects
Communicate with restoration project manager and office staff on project progress and issues
Communicate and follow all OSHA guidelines for job safety
Manage assets by protecting and using equipment and materials properly
Coach and train restoration technicians
Qualification
Required
Valid driver's license
At least 1 year of experience in cleaning, restoration, or construction
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Preferred
High school diploma/GED (preferred)
IICRC certification a plus, not required
Benefits
Bonus based on performance
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
401(k)
Opportunity for advancement
Competitive compensation
Superior benefits
Career progression
Professional development
Company
SERVPRO of Southwest Portland
Residential and Commercial Restoration and Cleaning Services SERVPRO of Southwest Portland is a trusted leader in the restoration industry, and our highly trained technicians provide 24-hour emergency service.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase