Chase ยท 1 month ago
AI Content Transformation Lead-Executive Director
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Senior Level, Lead/Staff
$171K/yr - $260K/yr
10+ years expChase is seeking a highly innovative AI transformation leader for content and creatives. The role involves modernizing and automating content production across all channels by embedding Responsible AI, while leading program strategy, innovation sprints, and aligning solutions with the martech stack.
BankingFinancial Services
Responsibilities
Own the AI-driven content production strategy and roadmap from brief to activation across all channels
Prioritize use cases using a scoring model; plan pilots, scale-up, and drive continuous improvement
Design and run a hybrid hub-and-spoke operating model with LOB champions, roles, workflows, and guardrails
Enable marketer self-service with AI tools and templates; standardize prompts and best practices
Lead innovation sprints and rapid prototyping; scale successful pilots into enterprise AI solutions
Embed Responsible AI in workflows, ensuring safety, privacy, bias testing, transparency, and auditability
Establish AI evaluation frameworks, including testing, red-teaming, hallucination mitigation, and human review
Define and monitor AI quality and risk metrics; implement controls, fallback paths, and regular reviews
Lead vendor and consultant engagements, overseeing solution evaluation, delivery governance, and performance
Partner with Product and Technology to align solutions with DAM, CMS, and martech platforms
Orchestrate end-to-end production workflows, automate steps, and ensure compliance, quality, and consistency
Qualification
Required
10+ years in content operations, transformation, or program leadership within marketing or martech, with proven enterprise delivery
Highly innovative mindset with a track record of 0-to-1 product/solution incubation, rapid prototyping, and scaling AI capabilities
Practical experience applying AI to content production and marketer self-service: prompt engineering, templating, variant generation, guardrailed personalization
Hands-on familiarity with LLMOps/MLOps practices: evaluation harnesses, monitoring, drift detection, data pipelines, and human-in-the-loop workflows
Working knowledge of multimodal AI (text, image, video), computer vision/OCR for quality checks, and automated accessibility compliance
Experience with retrieval and orchestration patterns (e.g., RAG, tool use/agents, workflow automation) aligned to JPMC Responsible AI standards
Expert change management and stakeholder communications in a cross-matrix organization; executive presence and persuasive storytelling
Comfortable operating in ambiguity and high-pressure environments; creative, structured problem-solver with a bias to action
Collaboration with Product and Technology to align solutions with DAM, CMS, marketing automation, and ad platforms
Proficient in agile delivery and collaboration tools (e.g., Jira, Confluence, Microsoft Teams)
Preferred
Implementation of AI-enabled tools for content creation and personalization (e.g., GenStudio, Express or comparable) at enterprise scale
Experience with experimentation platforms and A/B testing for content performance and workflow optimizations
Knowledge of brand standards, rights/licensing, accessibility, privacy-by-design, and audit requirements in content operations
Vendor/consultant management for martech and AI solutions; experience establishing SLAs and delivery governance
Familiarity with vector retrieval, embeddings, and semantic search leveraged within production workflows
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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