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Confidential Jobs · 1 month ago

Velo Cloud Network Engineer

Burbank CA, Burbank, CA, US

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Acuative is a global IT solutions provider committed to delivering top-tier managed services and network infrastructure support. The Velo Cloud Network Engineer will provide Tier III support, troubleshoot network and security issues, and work closely with vendors and internal teams to ensure efficient resolution of customer problems.

Computer Software

Responsibilities

Troubleshoot and resolve customer network problems as quickly as possible with assistance from other engineers as needed

Troubleshoot and resolve customer security events as quickly as possible with assistance from other engineers as needed

Work effectively with vendors to resolve issues, escalating issues with the vendor as needed

Work effectively with field service technicians remotely, providing over the phone direction to resolve issues when needed

Effectively escalate and communicate customer issues to higher levels within the GCC, management, and other internal departments

Will be responsible for any Problem Management/Root Cause Analysis that needs conducted

Will be responsible for any Change Management that needs conducted

Will design, configure, implement, and test network changes

Will design, configure, implement, and test security systems changes and policy changes

Will perform forensic analysis on network/security events

Customer network improvement analysis

Review vendor software advisory notifications

Must be able to communicate technical issues to customers

Training/Mentoring of lower level Analyst

Reviewing/Updating all process documentation when requested

Be able to effectively communicate with peers and all levels of management within the organization both written and verbally

Excellent customer service skills

Must be proficient with using Microsoft Visio

Ability to effectively Triage and Troubleshoot a variety of Network and Voice issues

Ability to troubleshoot WAN/LAN/WLAN environments

Required to work evenings and weekends when requested

Required to participate in on-call rotation when requested

Qualification

VeloCloud SolutionsNetwork OperationsSD-WAN ExperienceWAN/LAN/WLAN TroubleshootingVMware SD-WAN FoundationsITIL KnowledgeCustomer ServiceMulti-taskingProblem ManagementChange ManagementCommunication Skills

Required

3-5+ years of Network Operations experience

3-5+ years of troubleshooting on VeloCloud Solutions

3-5+ years of experience using VeloCloud Solutions

VMware SD-WAN Foundations

SD-WAN Experience

5+ years of troubleshooting WAN/LAN/WLAN infrastructure issues including: T1, T1 Multilink, Ethernet Hand-off, DIA, Broadband, MPLS, BGP, OSPF, EIGRP, VPN, Wireless, etc

Customer focused

Ability to multi-task

Work with minimal supervision