Cox Automotive Inc. · 1 month ago
Account Operations Specialist II (Manheim)
Hamilton, OH
Full-time
Onsite
Mid Level
$19.57/hr - $29.38/hr
3+ years expCox Automotive is a leading company in the automotive industry, and they are seeking an Account Operations Specialist II to serve as the primary point of contact for client issue resolution. The role involves providing exceptional customer service, coordinating vehicle processes, and maintaining quality standards while fostering positive relationships with clients and stakeholders.
AutomotiveDigital MarketingE-CommerceMarketing
No H1B
Responsibilities
Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders
Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
Coordinates sale vehicle run processes
Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services
Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs
Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally
Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines
Proficiency with computer software including Microsoft Office applications and other internal business platforms
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
Actively participate in support of all safety activities aligned with Safety Excellence
Perform any other duties assigned
Qualification
Required
High School Diploma/GED and 3 years' experience in a related field
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline
OR 5 years' experience in a related field
Safe drivers needed; valid driver's license required
Preferred
Prior experience vehicle reconditioning and or general auto body knowledge
Self-starter with ability to work with minimal supervision
Ability to handle multiple tasks simultaneously
Excellent verbal and written skills preferred
Ability to operate vehicles with standard and automatic transmission is preferred
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Company
Cox Automotive Inc.
Cox Automotive is the world’s largest automotive services and technology provider.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott LeTourneau
Executive Vice President & Chief Financial Officer
Roger Vidal
Vice President Of Engineering, Inventory Software Solutions
Recent News
2026-01-21
2026-01-07
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