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LumApps · 17 hours ago

Strategic Partnerships Manager (F/M)- Austin, USA

Austin, TX

Contract

Onsite

Senior Level

5+ years exp

LumApps is an AI-powered Employee Hub that supports companies in their digital transformation. The Strategic Partnerships Manager will manage critical partner relationships, ensuring smooth collaboration and driving revenue growth through effective program management.

AppsEnterprise SoftwareInformation TechnologySaaSSocial Network

Responsibilities

Act as the primary point of contact and trusted advisor for the White-Label Partner

Lead Quarterly Business Reviews (QBRs) and regular status meetings to track pipeline health, revenue targets, and program KPIs

Navigate the partner’s organization to identify key stakeholders (Sales VPs, Product Leaders, CSMs) and build lasting relationships

Manage the operational lifecycle of the white-label program, ensuring accurate billing, license provisioning, and contract compliance

Own and orchestrate (develop, maintain, and execute) a comprehensive 3-year migration project plan, moving the partner’s legacy customer base to the new white-label LumApps environment

Keep track of conversation between the assigned Technical Account Manager and Product / Engineering to manage the specific technical requirements of the white-label instance

Proactively monitor usage and adoption global and per customer to ensure global success of the Partnership

Equip the partner’s sales and support teams with the training, documentation, and playbooks required to sell and service the platform independently

Keep the partner informed of the LumApps roadmap, ensuring they are prepared to market new features to their customer base

With the Technical Account Manager, act as the voice of the partner within our organization, advocating for feature requests or fixes that impact the white-label user experience

Qualification

SaaS experienceWhite-Label/OEM knowledgeProject ManagementTechnical AptitudeDiplomacyEmpathyGritCommunication

Required

5+ years in SaaS, specifically in Partnerships, Channel Management, or Customer Success

Proven experience managing OEM, Embedded, or White-Label software relationships

Strong organizational skills to manage cross-functional timelines and deliverables

Exceptional ability to understand, challenge and communicate technical concepts to business leaders and business value to technical teams

Ability to define the processes and playbooks needed to make this partnership successful, and provide the right level of escalations to leadership when decisions need to be made

Familiarity with the Employee Experience (EXP) or Intranet market

Basic understanding of APIs, SSO (Single Sign-On), and mobile app deployment processes

Ability to say 'no' to feature requests while maintaining a positive relationship

Ability to view the product through the lens of the partner, understanding that their reputation is on the line when our software glitches

Willingness to get hands-on to solve operational blockers