First Capital Finance/Florida First Capital · 1 month ago
Business Systems Analyst (On-Site)
Tallahassee, FL
Full-time
Onsite
Mid Level
3+ years expFirst Capital Finance is a non-profit organization specializing in SBA 504 loans. They are seeking a motivated and technically-skilled Business Systems Analyst to join their IT team in Tallahassee, FL, to develop and improve systems that support operations, enhance CRM capabilities, and drive process automation.
BankingFinancial ServicesLending
No H1B
U.S. Citizen Only
Responsibilities
Collaborates with key stakeholders to analyze workflows and design technology-driven solutions
Designs, configures, and enhances internal business systems (such as Zoho CRM), analytics dashboards, and knowledge bases
Supports and leads system migration projects, including data mapping, testing, validation, and ensuring successful transition to new platforms
Builds automations and integrations between applications using APIs or low-code tools
Leads system enhancement projects through their full lifecycle — from requirements gathering and design to testing, deployment, and documentation
Develops and executes test plans; coordinates User Acceptance Testing (UAT) to ensure system changes meet requirements
Works with data owners and IT to ensure data integrity, accuracy, and compliance with company and industry standards
Supports data reporting and analytics, creating dashboards and visualizations to aid decision-making
Supports company security and compliance efforts for business systems and data management
Coordinates with external vendors and developers for system enhancements, migrations, or integrations
Develops and delivers training materials, documentation, and support resources for system users
Helps lead company initiatives for automation (RPA), AI integration, and business intelligence
Provides added support to the IT team, contributing to infrastructure projects and general technology operations
Qualification
Required
Must be a U.S. citizen or permanent resident (this is a requirement by the government agencies we work with)
3-5 years of relevant experience in IT, business systems, or software-related roles
Administration and enhancement of a CRM or similar enterprise applications
Strong Microsoft 365 skills, including data handling in Excel / BI Applications
Professional experience supporting or improving business systems
Understanding of data integrity, change control, and documentation practices
Basic knowledge workflow automations and generative/agentive AI
Availability to work full-time Monday - Friday, 8am - 5pm, in our Tallahassee, FL office
Already live in the Tallahassee, FL area or are willing to relocate (especially if you have ties to the area)
Can pass a rigorous criminal background check
Preferred
Associate or Bachelor's degree in Information Technology (IT), Management Information Systems (MIS), Business, or related field
Microsoft 365 system administration
Direct experience with the Zoho ecosystem (CRM, Analytics, Flow, Creator)
Familiarity with analytics and dashboarding tools (Zoho Analytics, Power BI, Tableau)
Exposure to RPA platforms (UiPath, Power Automate RPA, Automation Anywhere)
Experience with AI-assisted workflows or integrations
Hands-on participation in system migrations (data mapping, testing, validation)
Experience with APIs, REST integrations, or webhooks
Experience with documentation systems (Wiki.js, Confluence, Notion)
Benefits
Health insurance through Capital Health Plan (100% employer paid for the employee, partial coverage for family)
Dental insurance that is 100% employer-paid
Optional vision insurance
Life and long-term disability insurance (100% employer paid)
Voluntary flexible spending account (FSA)
Simple IRA contributions by employer based on the organization's performance
12 vacation days and 10 sick days accrued each year
Seven (7) paid holidays each year
Company
First Capital Finance/Florida First Capital
First Capital Finance/Florida First Capital is a nonprofit Certified Development Company promoting economic development and job creation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Kocourek
President/CEO
Molly H.
Executive Assistant to the President & CEO
Company data provided by crunchbase