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EVS Broadcast Equipment · 1 day ago

Broadcast SMPTE 2110 Lead Engineer

Fairfield, NJ

Full-time

Hybrid

Mid, Senior Level

2+ years exp

EVS Broadcast Equipment is a pioneer in LIVE production solutions that are relied upon by global broadcasters and venues. They are seeking a SMPTE 2110 advanced Broadcast System Engineer Lead to provide technical support and manage a team while enhancing customer satisfaction through effective communication and problem-solving.

Video

H1B Sponsor Likely

Responsibilities

Provide subject matter expertise to the Media Infra team on Cerebrum, Neuron, Strada, networking, and broadcast IP interoperability

Serve as the primary or secondary point of contact for customers, providing technical assistance, expertise, advice, and management of requests through various channels, including the customer support portal, phone, email, and onsite assistance

Investigate and diagnose incidents, problems, queries, and change requests at an intermediate to advanced level

Manage the MI team, coaching, evaluating, and preparing members for growth

Manage customer expectations throughout the support service delivery process by ensuring thorough investigation, diagnosis, restoration, follow-up of the resolution, and handover to Tier 3, if necessary, through proper escalation procedures

Guide team through customer escalations, while providing best practices and process improvements

Develop and maintain technical documentation in relevant systems and ensure timely reporting on service levels

Works across the entire range of EVS products, with a deeper technical knowledge on assigned products or product families

Issue technical notes, procedures, and work methods to enhance colleagues' knowledge and reduce response times for similar issues

Collaborate closely with colleagues and provide product feedback to prevent future customer issues

Take ownership of service requests, ensuring monitoring, tracking, and ongoing communication with clients

Configure and install products, systems, solutions, and equipment for demonstrations, training, sales, and support purposes

Collaborate with Project Management to facilitate the implementation of projects

Collaborate with Solutions Architects to ensure system design is optimal

Needs to influence and convince stakeholders

Participate in service interventions, including system upgrades, configuration changes, and preventive maintenance actions

Provide coaching, assistance, and advanced technical training to colleagues and customers on using EVS product families, systems, and applications

Adhere to department policies and procedures

Participate in the On-Call system for a 24/7 customer support hotline

Qualification

SMPTE 2110CerebrumIP NetworkingTechnical SupportBroadcast ProductionLeadership ExperienceCustomer ServiceProblem-SolvingCommunication SkillsTeam Player

Required

Deep understanding of broadcast production and technologies (SMPTE-2022, ST-2110, 12G, UHD, HDR, IaaS), and media file standards

Expertise in routing control systems with emphasis on Cerebrum and basic comprehension of Neuron Bridge, Convert, View and Shuffle

Understanding of IP interoperability and networking topology

Practical experience in methods and techniques to perform technical support at an advanced level within a tiered environment

2-4 years leadership experience in a customer support environment

Experience in customer facing meetings, escalations and correspondents

Degree in TV Production, Computer Science, IT Networking, or a related field, or equivalent practical experience

Familiarity and/or practical experience within the Broadcast Industry

Previous experience in Technical Support, Field Service, Technical Operations, or Help Desk highly desirable

Ability to solve a wide variety of IT-Broadcast System issues

Operating System knowledge including Windows (Active Directory, DNS, SQL database), Windows Server, and Linux

Proficiency in IP computer Networking

Needs to influence and convince stakeholders

Team player, motivated, and proactive

An Analytical and problem-solving mindset

Ability to identify different technical issues and clearly document them

Strong troubleshooting skills

Possess a strong sense of urgency while setting priorities amidst time-sensitive and sometimes stressful situations

Strong communication skills

Demonstrates resilience and maintains a positive, solutions-oriented approach in high-pressure situations

Respect, approachability, and dedication to customer service

Alignment with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success

Preferred

Knowledge of ITIL best practices preferred

Benefits

Wellness and healthcare benefits

Flexible schedules

Hybrid way of working (homeworking) policies

Opportunities of internal mobilities

A wide range of trainings

Company

EVS Broadcast Equipment

EVS is a provider of video technology services for broadcast and new media productions.

Founded in 1994

Seraing, Liege, BEL

501-1000 employees

https://evs.com/

H1B Sponsorship

EVS Broadcast Equipment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)