Microsoft · 2 hours ago
Datacenter Regional Operations Specialist - Rapid Response
Des Moines, IA
Full-time
Onsite
Entry, Mid Level
$81K/yr - $162K/yr
2+ years expMicrosoft is committed to cultivating an inclusive work environment and is seeking a Datacenter Regional Operations Specialist – Rapid Response. This role involves supporting the deployment of datacenter IT hardware, managing project plans, and collaborating with internal teams to ensure operational success while driving improvements in processes and tools.
Application Performance ManagementArtificial Intelligence (AI)Business DevelopmentData ManagementDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Support deployment of on-site datacenter physical hardware
Create and manage end-to-end project plans and ensure on time delivery
Communicate end-to-end project progress with stakeholders and teams
Perform day-to-day project check-in and update to manage project delivery and quality
Prepare, stage, set up, and perform startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails
Install, replace, and troubleshoot cables and hardware
Complete assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance
Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs)
Partner with engineering teams to perform diagnostic and fault code regression testing to quickly identify the root cause(s) of issues
Complete ticketed tasks to replace faulty components with minimal customer and business disruption
Maintain accurate documentation of incoming and outgoing deliveries
Perform regular audits of datacenter equipment to ensure inventory controls are met
Perform tactical management tasks such as prioritizing ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of Inventory and Asset activities in accordance with Microsoft’s internal policies and service level agreements
Movement of equipment using pallet jacks or other assisted lifting equipment
Handle and perform destruction of data bearing devices (ex. Hard drives, solid state drives, etc.)
Perform material movement, including shipping/receiving and inventory management
Perform and execute organization’s safety programs and policies, and compliance knowledge assessments
Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution
Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and productivity
Demonstrate expertise in standard processes and procedures, and review process changes to evaluate their impact
Apply advanced diagnostic and troubleshooting expertise to quickly identify the causes of issues. Follow procedures to communicate and report any incidents and decommission hardware for complex changes
Contribute to issue tracking and client relations, help collect service metrics, and maintain an awareness of key performance indicators. Demonstrate an understanding of cross-functional support processes, and train other technicians while on the job
Facilitate compliance with safety procedures while following all safety, security, and data management procedures yourself. Reinforce a positive team environment by sharing information and responding to feedback
Qualification
Required
High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
Experience in data center operations or mission-critical environments
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
4+ Years' experience in a 24x7x365 production environment or related experience
4+ Years' experience in datacenter processes and tooling or related experience
Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience. (e.g. CompTIA Network+, CompTIA Server+, CCNA)
Solid working knowledge of physical IT infrastructures (e.g., Servers, SANs, Networking, etc.)
Knowledge of physical Enterprise-class IT infrastructures
Basic knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.)
Strong problem-solving skills, analytical capabilities, data analysis and attention to detail
Ability to effectively prioritize and execute multiple tasks and projects
Excellent customer service, interpersonal awareness, and communication skills
Ability to function autonomously as your direct manager will be remote
Solid verbal + written communication and organization skills
Experience working directly with customers
Ability to support frequent standing, walking, lifting, and working at heights
Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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2025 (7425)
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Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
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