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Microsoft · 8 hours ago

Senior Service Engineer - CTJ - Poly

Reston, VA

Full-time

Onsite

Mid, Senior Level

$120K/yr - $235K/yr

3+ years exp

Microsoft has an exciting opportunity for a Senior Service Engineer to join the Azure Silver and Sovereign Team as part of the Cloud Transfer Service team. In this role, you will solve complex problems in mission-critical distributed systems and support systems that enable Azure services in highly secured and regulated industries.

Application Performance ManagementArtificial Intelligence (AI)Business DevelopmentData ManagementDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develops end-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale

Takes ownership of service design by driving efforts within an organization to identify, define, recommend, and build optimal configurations of technology solutions with considerations for cost management

Independently adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services

Drives reviews with the engineering teams that develop and/or manage services, identifying opportunities for efficiencies in operations and sharing learnings and recommendations across engineering teams working on related services within their organization

Stays current in knowledge and expertise as technology landscape evolves, maintaining awareness of industry norms

Uses knowledge to drive the adoption of new solutions across engineering teams working with related products within an organization

Provides guidance to others through sharing, coaching, conferences, and other means to drive improvements across teams

Independently implements reliable, scalable, and high-performance solutions across teams. Contributes to design documents. Owns implementation and rollback plans. Maintains quality checklist and related documentation

Leverages end-to-end technical expertise and telemetry analysis to identify patterns and opportunities to implement configuration and data changes for related sets of platforms, systems, or products in production using code, tooling, and automation; identifies cases where teams lack the tools and/or capability to manage platforms, systems, or products using code and drives efforts within an organization to expand capabilities and/or tooling accordingly

Creates, monitors, and acts on telemetry data and influences telemetry analytics to better identify patterns that reveal errors and unexpected problems that are affecting the system’s availability, reliability, performance, and/or efficiency

Develops scripts and/or automation and leverages an understanding of solutions to define, develop, measure, track, change, and improve the quality of telemetry pipelines that support automated monitoring and incident response

Responds to incidents during regular on-call rotations, including complex issues with major customer or business impact, by identifying the level of impact, troubleshooting, contributing to difficult decisions based on business impact, deploying appropriate fixes to resolve root cause(s), and implementing automations for prevention of recurring issues through coordinating resources required for incident resolution, which may include product teams, owners, leadership, other engineering teams, and/or subject matter experts

Escalates resolution of highly complex, ambiguous, and impactful issues as needed

Contributes to postmortems and shares details related to incidents and their resolution through post-mortem reports and regular review meetings

Provides expert incident response assistance to other Service Engineers as needed and develops incident response and resolution guidance

Adheres to prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts

Works with security, privacy, and compliance teams to identify and address issues relevant to their services. Identifies patterns of violations and implements automations for prevention. Aids other Service Engineers as needed

Collaborates within and across teams by proactively and systematically sharing information with an appropriate level of detail for their audience

Overcomes obstacles by resolving conflicts and issues across interdependent teams and engages with partners and stakeholders so issues can be resolved and mutual objectives are met

Develops, leverages, and drives sharing of information and knowledge base (e.g., customer, product, industry, troubleshooting guides) across teams

Qualification

Cloud systems expertiseService engineeringAnsibleLinuxData validationAutomationIncident responseCoachingProblem solvingCollaboration

Required

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience

Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role

The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination

This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Preferred

Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering - OR equivalent experience

3+ years technical experience working with large-scale cloud or distributed systems

Expertise in problem solving and analyzing distributed systems and critical production service environments

Expertise in Ansible, Linux, specifically CentOS 7, Redhat, Mariner or similar in throughput management, troubleshooting and security hardening