Reading Partners · 1 month ago
SENIOR SALESFORCE ADMINISTRATOR
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $129K/yr
5+ years expReading Partners is a leader in addressing the literacy crisis in the country by leveraging community volunteers in under-resourced schools. The Senior Salesforce Administrator will be responsible for administering and supporting Salesforce, collaborating with various teams to ensure effective use of the platform to meet organizational goals.
ChildrenEducationNon ProfitTutoring
Responsibilities
Manage Reading Partners Salesforce platform roadmap to meet the organization’s strategic and operational goals
Manage a Salesforce roadmap that is aligned to other critical business processes and needs
Analyze business processes and perform systems architecture based on analysis results, best practices, and sound judgment
Establish and lead processes to gather user requirements, identify alternate systems approaches, and develop recommendations for system improvements
Guide organizational teams toward proven best practices, intelligent system designs and integrations, and meaningful data management and analysis
Stay current with Salesforce releases and corresponding documentation and provide new functionality and solutions as needed, including integration with third party solutions
Own Salesforce platform administration and user support
Manage and supervise the Associate Salesforce Administrator to support administrative functions, such as creation and management of user accounts, profiles, roles, permissions, sharing rules, licenses, capacity and storage management
Establish, implement, and oversee best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc
Oversee data de-duplication and cleanup procedures
Manage and monitor backups, licensing, and general maintenance of supported systems
Oversee service desk ticketing system and support requests for Salesforce-related tickets
Collaborate with department leads to create and support the development of general and function-specific training material
Lead the development and implementation of new features and updated functionality in a timely and cost-efficient manner
Lead data, business, and information system projects with Salesforce
Develop and implement solutions aligned with business needs and activities
Lead the implementation and on-going management of third-party systems integrated with or connected to Salesforce
Maintain, revise, and enhance custom object relationships and formulas, as well as standard and custom fields, in response to business needs
Oversee documentation related to instance configuration and deployment of applications (e.g. project plans and change item documents)
Develop and manage relationships with outside consultants and vendors that provide additional support and services for Reading Partners systems
Lead and manage all system integrations
Lead on all system integrations with Salesforce, including design, development, testing, and deployment, while ensuring optimal system performance, scalability, security, and data accuracy
Leverage expertise to integrate and streamline business processes across multiple systems, manage complex data mapping and transformation, and troubleshoot issues with third-party APIs
Other duties as needed
Qualification
Required
5-7+ years of Salesforce administration experience
Held and maintained an active Salesforce Certified Administrator credential for 3-5+ years
Experience in software and database design, development, and testing
An ability to function in multiple product, software, and business contexts simultaneously
Proven experience with complex software integrations (e.g., field mappings, data validation, project scoping)
Experience leading enterprise change management processes, including release management processes, quality assurance and testing, and sandbox creation, refreshes, and changesets
Thorough knowledge of the Salesforce data model and understanding of how to leverage Salesforce to meet complex process and reporting requirements
Experience with turning product requirements, use cases, and user stories into new or enhanced features and functions for platforms/products
Concrete experience with using workflow rules, process builder, and flows to facilitate and improve user experience, data management, and data integrity
Experience minimizing and preventing the accumulation of technical debt in systems
Strong experience managing projects with wide stakeholder base
Willingness to work on significant project work in addition to support tasks
Solid understanding of vendor management, negotiations, budgeting, and lifecycle planning
Willingness to continue building technical skills
Demonstrate a commitment to fostering an inclusive and collaborative work environment
Display a deep belief in our mission and root your work in our core values
Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age
Preferred
Have led a Salesforce org with 300 or more active users
Have administered a Salesforce org integrated with NPSP, Apsona, Classy, Formstack, FormAssembly, Volunteers for Salesforce, and Act-On
Have administered a Salesforce org in another non-profit using the Nonprofit Success Pack (NPSP)
Hold additional Salesforce certifications, such as Platform App Builder, Sales Cloud Consultant, or Advanced Administrator
Are an AmeriCorps, Peace Corps, or other national service alum
Benefits
Medical
Dental
Vision
Disability
Life insurance
Flex spending accounts
Generous paid time off
Commuter benefits
Employee Assistance Program (EAP)
403(b) match option
Unlimited or Flexible Paid Time Off (PTO)
Well-being benefits like Spring Health
Carrot to help staff navigate inclusive hormonal health, fertility, gender-affirming services, and family-building benefits
Company
Reading Partners
Reading Partners empowers community volunteers to provide one-on-one reading instruction to elementary school students.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ECMC FoundationThe Dallas FoundationAccelerate
2024-07-25Grant
2023-06-20Grant
2023-05-25Grant
Leadership Team
Adeola Whitney
Chief Executive Officer
Edwin Goutier
Chief Innovation & Technology Officer
Recent News
GlobeNewswire
2026-01-12
2023-06-26
Company data provided by crunchbase