DataGroup Technologies, Inc. ยท 1 month ago
Client Network Support Specialist
Greenville, NC
Full-time
Onsite
Mid Level
3+ years expDataGroup Technologies, Inc. is an IT Managed Services company seeking a Client Network Support Specialist to service business computers and networks. The role involves providing remote and onsite support, troubleshooting network issues, and managing server applications for small and medium business networks.
Information TechnologyInternetNetwork Security
Responsibilities
Provide telephone & remote control desktop support to end users
Be able to establish immediate rapport with users and make them comfortable
Open tickets and document problems and resolutions effectively
Ability to travel onsite and resolve desktop and network infrastructure issues
Install cable media from jack to patch panel if necessary
Install & configure NAT routers, switches, printers, cameras and other network devices
Install and configure wireless devices, access points, repeaters, etc
Install windows servers onsite and join PCs and users to domains
Manage active directory users and computers
Establishes and maintains user e-mail accounts; provides e-mail training and software support
Repairs computer & server hardware
Remove threats from computers and servers
Firm understanding of network protocols such as http, ssl, ftp, pop, smtp
Establishes and maintains user accounts, profiles, file sharing, access privileges and security
Plans, designs and implements data connectivity for local area networks (LAN) and wide area networks (WAN) systems
Assists in coordinating special projects including LAN design, wiring plans, hardware/software purchases, system installations, backup, maintenance and problem solving
Research and recommend network and server hardware and software
Assists in installing, configuring, and maintaining windows server systems including windows server 2019, 2022, and 2025
Windows Server migrations
Experience with Domain Controllers, DNS, and DHCP technologies
Experienced with installing and maintaining VMware & HyperV hypervisors
Performs disaster recovery backups and restores of servers
Assists and provides support to level 1 support staff
Advanced understanding of network protocols such as VPN configuration, VLAN, PAT, SFTP, SCP, and other protocols
Firm understanding of routing, switching and methods to troubleshoot routing issues down to IP packet level
Install, configure, and troubleshoot server applications such as MS exchange, MSSQL, Sharepoint, etc
Experience with Voice Over IP protocol (VOIP)
Knowledge of LAN and WAN products and protocols
Qualification
Required
Level 1 Network Skills
Provide telephone & remote control desktop support to end users
Be able to establish immediate rapport with users and make them comfortable
Open tickets and document problems and resolutions effectively
Ability to travel onsite and resolve desktop and network infrastructure issues
Install cable media from jack to patch panel if necessary
Install & configure NAT routers, switches, printers, cameras and other network devices
Install and configure wireless devices, access points, repeaters, etc
Install windows servers onsite and join PCs and users to domains
manage active directory users and computers
Establishes and maintains user e-mail accounts; provides e-mail training and software support
Repairs computer & server hardware
Remove threats from computers and servers
Firm understanding of network protocols such as http, ssl, ftp, pop, smtp
Establishes and maintains user accounts, profiles, file sharing, access privileges and security
Level 2 Network Skills
Plans, designs and implements data connectivity for local area networks (LAN) and wide area networks (WAN) systems
Assists in coordinating special projects including LAN design, wiring plans, hardware/software purchases, system installations, backup, maintenance and problem solving
Research and recommend network and server hardware and software
Assists in installing, configuring, and maintaining windows server systems including windows server 2019, 2022, and 2025
Windows Server migrations
Experience with Domain Controllers, DNS, and DHCP technologies
Experienced with installing and maintaining VMware & HyperV hypervisors
Performs disaster recovery backups and restores of servers
Assists and provides support to level 1 support staff
Advanced understanding of network protocols such as VPN configuration, VLAN, PAT, SFTP, SCP, and other protocols
Firm understanding of routing, switching and methods to troubleshoot routing issues down to IP packet level
Install, configure, and troubleshoot server applications such as MS exchange, MSSQL, Sharepoint, etc
Experience with Voice Over IP protocol (VOIP)
Knowledge of LAN and WAN products and protocols
Ability to formulate detailed plans and scopes of work
Ability to prioritize and manage individual and departments task
Ability to understand and follow complex and written instructions
Ability to convey complex information to others in training situations
Ability to communicate both verbally and in writing
Ability to analyze and troubleshoot technical and computer-related problems
Ability to do what it takes to meet established suspense's
Ability to successfully interact with customers
This position requires occasional after hours migrations and repairs
Must pass a screening test for this skill level to be hired
Installing & Configuring Business Routers: 3 years
Installing & Repairing Computers: 5 years
Managing & Repairing Servers: 3 years
Fanatical Customer Service: 2 years
Excellent communication skills (written and verbal)
Ability to understand and follow complex written and oral instructions
Strong comprehension and expression skills for tasks like reports, emails, and discussions
Associates Degree in IT or current IT Certification
Driver's License
Preferred
BS in Information Computer Technology
Benefits
401(k) matching
Company parties
Competitive salary
Health insurance
Paid time off
Company
DataGroup Technologies, Inc.
DataGroup Technologies, Inc (aka DTI) was started in 2001 by Joe Thigpen with the mission to bring managed IT services to Eastern North Carolina.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase