floLIVE · 1 month ago
Senior Support Engineer - UK
United States
Full-time
Remote
Mid, Senior Level
3+ years expfloLIVE is rewriting the playbook for the global IoT Connectivity landscape, providing innovative connectivity solutions. They are seeking a Senior Support Engineer to troubleshoot technical issues, solve connectivity problems, and engage with customers to enhance service delivery.
Internet of ThingsTelecommunications
Responsibilities
Troubleshooting of deep technical issues
Solve Tier2/Tier3 connectivity problems in the telecom domain
Participate in troubleshooting sessions with customers and other floLIVE teams
Following up on technical queries and providing prompt feedback
Follow agreed SLAs
Qualification
Required
Deep understanding of mobile core networks (2G/3G/4G/5G)
Excellent customer relation expertise
Minimum of 3 years of experience in similar positions
Excellent communication skills: Capable of explaining technical issues and successes to other members of the team and the clients
Creating documentation: We follow a strict documentation process
Improvement focus: Have a proven ability to learn new technologies and put them into practice
Fluent written and spoken English - a MUST
Preferred
Experience with Telecom networks – (HLR/HSS; GGSN/PGW; Diameter; GTP; SIGTRAN) is an Advantage
Experience with the European MNO market is an advantage
Experience with solving IoT devices/Connectivity issues
Company
floLIVE
floLIVE provides an advanced global cellular infrastructure for Mobile Operators, IoT Service Providers, Global Enterprises and OEMs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$88.2MKey Investors
83North
2023-09-12Series C· $47M
2021-06-29Series B· $15.5M
2020-02-04Series B· $21.5M
Leadership Team
Nir Shalom
Chief Executive Officer
Noa Weinstein
Chief Financial Officer
Recent News
2025-12-16
2025-12-10
2025-10-31
Company data provided by crunchbase