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PCCW GLOBAL Limited · 1 month ago

Voice NOC Engineer

Manila, AR

Full-time

Onsite

New Grad, Entry Level

PCCW Global is a telecommunications company, and they are seeking a Voice NOC Engineer to manage network surveillance and performance monitoring. The role involves handling customer trouble tickets, troubleshooting, and collaborating with support teams to resolve technical issues in the Voice Network Operations Centre.

Telecommunications

H1B Sponsor Likely

Responsibilities

Handles customer trouble tickets, and performs first line support and troubleshooting

Conducts initial analysis, perform appropriate actions and works hand in hand with the Tier 2 and Tier 3 Support team, carrier partners, or switch vendor in order to resolve technical faults

Properly documents, tracks, and updates customers fault ticket status in timely manner

Share voice traffic statistics, and collaborate to internal Voice Services team to improve performance or resolve quality concerns especially for critical/ sensitive customers

Cater carrier test requests from internal Voice Service team – assures voice quality, correct calling number delivery, Post Dial Delay (PDD) are within benchmark; False Answer Supervision (FAS) and other voice quality issues are checked

Perform proactive measures and system health and alarm checking for mobile and core voice networks

Submit and document daily routine system utilization reports

Assist supervisors to develop operational procedures related to NOC organization functions

Support customized voice and mobility networks daily operation and maintenance

Qualification

Network performance monitoringTroubleshootingFault ticket handlingVoice quality assuranceOperational procedures developmentDocumentation skillsCollaboration

Required

Responsible for network surveillance, network performance monitoring and management of PCCW Global networks

Handles customer trouble tickets, and performs first line support and troubleshooting

Conducts initial analysis, perform appropriate actions and works hand in hand with the Tier 2 and Tier 3 Support team, carrier partners, or switch vendor in order to resolve technical faults

Properly documents, tracks, and updates customers fault ticket status in timely manner

Shares voice traffic statistics, and collaborates with internal Voice Services team to improve performance or resolve quality concerns especially for critical/ sensitive customers

Perform proactive measures and system health and alarm checking for mobile and core voice networks

Submit and document daily routine system utilization reports

Assist supervisors to develop operational procedures related to NOC organization functions

Support customized voice and mobility networks daily operation and maintenance

Company

PCCW GLOBAL Limited

PCCW Global is a leading digital infrastructure provider, empowering businesses with agile, scalable and secure connectivity solutions By combining a best-in-class network with our award-winning on-demand platform Console Connect, we help businesses navigate the network complexities of the digital world with ease.

Founded in 2007

Herndon, Virginia, USA

1001-5000 employees

http://www.pccwglobal.com/en/

H1B Sponsorship

PCCW GLOBAL Limited has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)