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K9 Resorts Luxury Pet Hotel · 1 month ago

Pet Resort Guest Service Representative, Part Time

Grand Rapids, MI

Full-time, Part-time

Onsite

New Grad, Entry Level

K9 Resorts Luxury Pet Hotel is a family-owned and operated pet care facility recognized for its exceptional service and care. The Pet Resort Guest Service Representative will serve as the face of the company, ensuring a positive experience for clients and their dogs through various operational and customer service tasks.

HospitalityHotelPet

Responsibilities

Follow all operational procedures as outlined in the K9 Resorts Operations Manual

Greet all customers entering the building

Perform check-in and check-out procedures, as well as reservation processes, in the POS system

Take custody of pets and ensure they are properly placed in the designated area of the building

Answer telephone inquiries

Provide tours of the facility to potential customers when necessary

Feed and medicate all dogs

Provide personal playtimes for dogs when requested

Perform body checks to identify pre-existing conditions and/or injuries

Perform tasks as requested by management, including: + Sanitation of the lobby, boarding, and daycare accommodations. + Monitoring daycare. + Bathing dogs