IDEMIA Public Security · 7 hours ago
Field Support Engineer
Staten Island, NY
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expIDEMIA Public Security is a leading provider of secure and trusted biometric-based solutions. They are seeking a motivated Field Support Engineer to support the deployment and customer operations in the United States, focusing on roadside speed and red-light enforcement systems.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
You will serve as the primary technical point of contact for clients and partners in the US and Canada, providing both on-site and remote technical support for roadside speed and red-light radar enforcement systems
Your work will include diagnostics and troubleshooting of software and hardware issues, while coordinating with IDEMIA’s R&D and operations teams in France to escalate and resolve complex challenges
You will manage relationships with clients, partners, and suppliers, ensuring seamless communication, collaboration, and customer satisfaction
The role includes participating in the deployment, integration, and field testing of IDEMIA’s enforcement solutions, conducting technical training sessions for client field teams and operators, and managing local spare parts and logistics for maintenance operations
You will prepare project updates, technical findings, and performance reports, provide on-site supervision during deployments, and travel regularly across North America, typically once or twice per month
The position includes a one-month onboarding program in France and ongoing participation in two to three technical workshops per year
Qualification
Required
The successful candidate will be a US citizen, fluent in English, with French language skills considered an advantage
You will demonstrate excellent communication, presentation, and customer interaction abilities
You will bring an entrepreneurial mindset with a proactive, hands-on approach to problem-solving
You will be based on the US East Coast, with flexibility to travel across North America
A minimum of ten years' experience is required in field service, maintenance, or deployment of electronic or electromechanical systems, ideally with experience in software development or technical project management
A strong foundation in C++ and Python is essential
Solid knowledge of electronics, IP networking, and embedded systems
Experience in embedded systems, video or image processing, or hardware/software integration is a plus
Proven ability to work independently, manage priorities, and collaborate effectively with international teams
A valid driver's license and eligibility to work in the United States are required
Preferred
Experience within the traffic enforcement, smart mobility, or public safety technology sectors will be an advantage
Familiarity in hardware/software integration, remote diagnostics, and image-based systems
Confidence in producing technical documentation, delivering training, and managing operational logistics in field deployment environments
Previous experience collaborating with international teams or providing remote technical support will be highly valued
Benefits
Comprehensive onboarding and technical training in France and the Middle East
Exposure to world-class radar and imaging technologies
Ongoing professional development through global workshops
Competitive salary
Performance-based incentives
Dynamic, flexible working environment
Company
IDEMIA Public Security
As our world becomes increasingly digitally connected, personal identity and security only become more important.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donnie Scott
Chief Executive Officer
Doug Harvey
Chief Technology Officer
Company data provided by crunchbase