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IDEMIA Public Security · 5 hours ago

Enrollment Agent I - Indy North

Greater Indianapolis

Full-time

Onsite

Entry Level

$17.75/hr - $24.13/hr

1+ years exp

IDEMIA Public Security is a leader in biometric-based solutions, dedicated to transforming public and private organizations. The Enrollment Agent will provide customer service while utilizing technology for biometric data capture, ensuring accurate processing and compliance with security standards.

Information Technology & Services

No H1B

U.S. Citizen Only

Responsibilities

Provide superior customer service to internal and external customers

Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software

Verify customer identity and scan required documents into database system

Successfully complete required biometric and data capture processes and paperwork on each customer

Track processing time for each applicant and ensure applicants are processed in appropriate order

Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards

Identify win-win opportunities to provide more products and services to customers

Create opportunities to add value for customers through the upselling of retail products and services (if applicable)

Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times

Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies

Perform Enrollment Center Sustainment responsibilities on a daily basis

Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary

Represent the company and the programs that are supported in a professional and customer oriented manner

Support Customer Service Registration and Reservation activities as necessary

Successfully complete time sensitive trainings and briefings as assigned

Qualification

Customer ServiceTechnology ProficiencyClerical SkillsSales ExperienceIntegrity

Required

Must be a US citizen

High school diploma or equivalent degree

Minimum one (1) year applicable experience

Proficiency in Microsoft Office Suite is required

Evening and weekend work may be required

Must be at least 18 years old

Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications