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Riccobene Associates Family Dentistry · 1 month ago

Assistant Office Manager

Cary, NC

Full-time

Onsite

New Grad, Entry Level

Riccobene Associates Family Dentistry is seeking an Assistant Office Manager to provide daily support for smooth business operations. The role involves managing schedules, assisting clinical staff, addressing patient complaints, and ensuring effective communication within the practice.

DentalHealth Care

Responsibilities

Monitor schedule (Patient flow, correct apt. times, seat patients)

Periodic assistance for room turnover & instrument sterilization

Address minor patient complaints

Coordinate hygiene exams to assist doctors in completing these in a timely manner

Ensure communication with patients and front desk when running behind schedule to mitigate patient dissatisfaction

Support clinical staff with creating, editing, and proper use of treatment plan in practice management software (PMS)

Support clinical staff with insurance and account balance/billing questions

Support staff with pricing questions

Support and back-up for insurance verification (PTO coverage, same day LOE walk-in's)

Provide training and direction to front desk personnel in PMS, closing, check-out, Finance plans, etc

Oversee proper balancing and close out of front desk daily

Ensure lab cases are tracked prior to any necessary appointments and tracked in a practice management system

Ordering office supplies (Staples, coffee), and assist with review of clinical order invoices for approval

Bank deposits or running necessary errands per direction of OM

Manage mail checks – review for accuracy & scan for collection person to post

Assist with posting of mail checks per OM discretion

Qualification

Practice Management SoftwareCustomer ServiceCommunication SkillsOrganization SkillsTraining OthersProblem ManagementInfluencing SkillsFeedback ReceptivenessFront Desk ExperienceTeamworkTime ManagementAdaptabilityFast-paced Environment Experience

Required

Ability to use technology

Strong communication skills

Ability to influence without having direct authority

Outstanding organization & time management skills

Outgoing, approachable personality

High level of customer service

Ability to manage priorities

Ability to escalate issues to Office Manager immediately when needing assistance

Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities

Ability to be self-directed

Ability to train others

Ability to manage difficult situations

Experience working in a fast-paced environment

Must be positive and adaptable to change

Receptive to feedback

Experience in front desk (dental)

Has excellent telephone techniques and can communicate clearly with patients, customers, clients, and team members in person and on phone conversations