Sword Health · 1 month ago
Technology Manager
United States
Full-time
Remote
Senior Level
$175K/yr - $275K/yr
5+ years expSword Health is shifting healthcare from human-first to AI-first through its AI Care platform. The Technology Manager will architect and build AI-powered engagement systems while developing a high-performing team of backend engineers, data scientists, and AI engineers to drive member engagement and business growth.
Artificial Intelligence (AI)Health CareMedicalmHealthTherapeutics
No H1B
Responsibilities
Design and build the autonomous system that takes "high risk" signals and triggers coordinated Email, SMS, and Voice outreach at scale
Build the backend systems that power our AI concierge—enabling agents to intelligently reach out, engage, and guide members through their care journey
Oversee data ingestion and tagging pipelines that process healthcare claims data for ML models
Improve our ML models using latest technologies and techniques to increase the relevance of our targeting and outreach
You'll lead the development of our agentic AI systems, including: Outbound AI Voice Agents (and Set up payloads and integrations); Multi-channel agents with sophisticated backend orchestration and API composition
Build tools and dashboards to monitor, evaluate, and improve agent performance
Implement metrics for AI agent success and identify failure modes
Evaluate foundation models and understand tradeoffs for specific use cases
Manage LLM token budgets, latency, and performance through smart routing and caching
Qualification
Required
5+ years developing and deploying machine learning algorithms in production environments
End-to-end experience building AI agents, including prompt engineering, model evaluation, and agentic workflows
Strong backend architecture skills — you can design scalable systems, not just train models
2+ years managing diverse technical teams (3-10 people), with a track record of developing and elevating engineers
You've worked in fast-paced, high-growth environments where you've had to balance speed and quality
Comfortable being in the code while also setting technical direction and strategy
Proven ability to work with business leaders, product teams, and growth teams to make technology accessible and understandable
Preferred
Healthcare claims data experience or work in regulated industries (fintech, insurtech)
Light full-stack capabilities for building internal evaluation tools
Experience with LLM optimization (token management, caching, model routing)
Data science algorithm development
Experience with agentic frameworks and multi-agent systems
Benefits
Comprehensive health, dental and vision insurance*
Life and AD&D Insurance*
Financial advisory services*
Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
Health Savings Account*
Equity shares*
Discretionary PTO plan*
Parental leave*
401(k)
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family
Company
Sword Health
Sword Health offers AI-powered physical therapy solutions for pain recovery at home.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$493.47MKey Investors
General CatalystSapphire VenturesTransformation Capital
2025-06-17Series Unknown· $40M
2024-06-04Series E· $30M
2024-06-04Secondary Market· $100M
Leadership Team
Virgílio Bento
Founder & CEO
Alexandre Droulers
VP, Clinical Operations
Recent News
2026-01-24
2025-12-08
Company data provided by crunchbase