New Mom School ยท 1 month ago
Studio Manager- Sales & Operations
Philadelphia, PA
Part-time
Onsite
New Grad, Entry LevelNew Mom School is a supportive community for new mothers, providing education and support during the early months of motherhood. The Program Manager will oversee class scheduling, client communication, and day-to-day operations, ensuring a welcoming environment for new moms.
Higher Education
Responsibilities
Build and maintain the full class schedule in Momence and Google Calendar
Set up all new class series, manage registrations, and track class capacity
Assign preregistered moms to upcoming series and manage waitlists
Update registration and scheduling details across all systems
Coordinate class photo days with photographer
Calculate and process refunds when needed
Provide friendly, timely customer service via email, phone, and DM
Prepare printed rosters, calendars, and materials for instructors and class members
Coordinate with Social Media manager to capture in-studio photos and short videos
Repost stories and posts from class members and local partners
Respond to DMs and comments on IG and Facebook
Monitor and engage with the private Facebook group
Schedule visiting experts for each class series
Send weekly reminders and handle rescheduling
Maintain clear communication between experts and instructors
Collect and verify instructor and expert invoices
Onboard new instructors and experts into our systems
Respond to daily email and occasional phone inquiries
Manage studio rentals and accept payment
Create gift certificates as needed
Coordinate community donations and deliver printed collateral to partner practices
Reach out to potential sponsors and gather items for gift bags
Assemble gift bags when required
Qualification
Required
Genuine passion for supporting new moms in the postpartum period
Warm, compassionate communication style
Strong attention to detail and follow-through
Highly organized and reliable
Professional and polished in email, phone, and DM responses
Experience with and/or passion for social media (IG, FB)
Marketing-minded; understands what makes content engaging
Tech-savvy or able to quickly learn new tools (e.g., Momence, Google Workspace, Canva)
Self-starter who works independently and anticipates needs
Interested in long-term growth and supporting future NMS locations
Preferred
Sales experience strongly preferred
Benefits
Flexible schedule
Opportunity for advancement
Training & development
Company
New Mom School
From New Motherhood to Franchise Ownership: Empowering Moms Every Step of the Way.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase