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Stefanini North America and APAC · 6 hours ago

Deskside Technician II

Boynton Beach, FL

Full-time

Onsite

New Grad, Entry Level

Stefanini North America and APAC is a full-service global provider of IT services, supporting Fortune 1000 enterprises. They are seeking a Deskside Technician II to provide technical support for IT equipment in a large corporate environment, including troubleshooting hardware and software issues and maintaining system configurations.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Supporting IT equipment in large corporate environment

Desktop/laptop tech support (Mac and PC)

Windows 10/11 operating systems

Support mobile devices, printers, scanners, wireless, VPN, etc

IMAC Support - IT equipment Install/Move/Add/Change

Maintain repairs, spare parts, and components

Research and troubleshoot problems

Maintain system configurations and documentation

Track and resolve customer incidents and requests through the client's ticketing tool

Troubleshoot and resolve hardware and software issues for Windows devices

Backup, restoration, and migration of user data

Smart Hands support with networking, server, and telecommunications technologies

Printer and peripheral device support

Inventory management of IT assets including asset auditing

Ability to research and follow appropriate KB articles

Ability to work on-call and other after-hours support needs

May provide Executive support

Various other tasks associated with deskside services

May need to be available to provide support at other client locations as needed

Other duties as assigned

Qualification

Mac OS supportWindows OS supportDeskside support experienceMicrosoft OfficeA+ CertificationITIL FoundationsSmart Hands supportLearn new technologiesCommunication skillsProblem-solving skills

Required

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware

Able to uphold a positive attitude at all times, even under stressful conditions

Experience supporting remote facilities and users

Excellent verbal and written communication skills

High level of professionalism and strong personal interaction skills

Ability to perform in-depth research and troubleshooting for complex technical issues

Ability to prioritize and complete all work tasks with minimal supervision

Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

Ability and willingness to learn new technologies

High School Diploma (required)

Deskside / Desktop / End User Computer experience, ideally in a corporate environment

Proven ability to handle challenging, rapid-response user support

Proven ability to balance, prioritize and organize multiple tasks

Valid US driver's license

Preferred

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical

Dental and vision insurance

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (11)

2023 (13)

2022 (18)

2021 (15)

2020 (12)